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New Cut Out tool - AKVIS SmartMask!

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  #11  
Old 02-12-2008, 07:40 AM
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akvis akvis is offline
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Re: New Cut Out tool - AKVIS SmartMask!

When we released the version 1.2 (in Feb 6) we offered new 10 days.
Though the trial period for the previous version wasn't expired because it was released 9 days before v. 1.2.
If you haven't tried the newest version (1.2) you can try it for free. We have fixed some bugs, by the way.
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  #12  
Old 02-19-2008, 07:41 PM
soulsinsepia soulsinsepia is offline
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Re: New Cut Out tool - AKVIS SmartMask!

I own the entire Akvis bundle and use many of the plug ins alot, like Retoucher. It is awesome. I would probably buy Smart Mask too but the program crashes on me; first version and now the second one. I open the image, copy the layer, open up the program and click for it to continue (I have the trial version) and then Microsoft says it has to close it down due to an error. I wrote to you after the first version crashed but I never got a response. I have Windows XP and PS CS3.
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  #13  
Old 02-19-2008, 11:14 PM
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akvis akvis is offline
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Re: New Cut Out tool - AKVIS SmartMask!

What is the image size? In pixels (width * height)
Can you test with a small picture?
Does the plugin crash every time you launch it?
I don't remember such an error report. What email address do you use? (-please reply with a private message).
I can give you a special version that writes logs. I will send you more detail with private message.
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  #14  
Old 02-19-2008, 11:34 PM
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akvis akvis is offline
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Re: New Cut Out tool - AKVIS SmartMask!

Are you Karen?
We have just received a message from Karen who reports about the program crash.
I see her version of SmartMask is v. 1.1.458.2286-r.
If you use this old version, please download the latest one! Now version 1.2 is available. It was released on February 6. We fixed some errors in this update.
If you still have v. 1.1 we recommend you to download v.1.2 and install it.
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  #15  
Old 02-20-2008, 12:23 AM
soulsinsepia soulsinsepia is offline
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Re: New Cut Out tool - AKVIS SmartMask!

Yes, I am Karen. I did download the new version today but it still crashed. In a PM Kat sent me a special version and it is working fine now. We are working on finding out why I have been having problems with it. Thank you. Also, I work a lot in greyscale. Which selection mode do you recommend for greyscale images?

Karen
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  #16  
Old 02-20-2008, 02:01 AM
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akvis akvis is offline
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Re: New Cut Out tool - AKVIS SmartMask!

Yes, this version that I sent you works because it is v. 1.2
In v.1.2 we have fixed some errors which were in v. 1.1
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  #17  
Old 02-20-2008, 02:03 AM
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akvis akvis is offline
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Re: New Cut Out tool - AKVIS SmartMask!

Karen, please check up the full version number. You will find it in the window "About the program" .
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  #18  
Old 02-20-2008, 02:12 AM
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akvis akvis is offline
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Re: New Cut Out tool - AKVIS SmartMask!

About grayscale images.
Unfortunately the current version does not support this mode. Only RGB images.
But you can convert your grayscale image to RGB, then launch the plugin.
The selection mode depends on an image...
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