errors for Sketch and Artwork

[jstvnsn]

hi,
I have standalone licenses for both Sketch and Artwork. They are installed on a PC under Windows XP Pro SP2. When I launch either one of the programs, they produce a "artwork.exe has encountered an error and needs to close" message. If I just ignore the message, the full applications load correctly and can be used OK. Does anyone have any similar experience or guesses as to what's happening. BTW - the plug-in versions of both programs load and execute just fine.
John

[akvis]

It can be a protection conflict with other programs. Please quit (temporary!) your firewall or anti-virus program and test AKVIS programs. If it helps, please let us know which your program conflicts with our software!


best regards,
Kat

[jstvnsn]

hello Kat,
Just one other piece of info (so far) -- this problem is "special" to Sketch and Artwork (in their standalone versions) but not the latest version of Enhancer ....
best,
John

[jstvnsn]

Kat,
... sad to say, but disconnecting from the Internet and closing down the Norton (latest edition) firewall, AV and associated safety stuff made no difference to the performance of the two Akvis applications.
best,
John

[akvis]

John,
Please write full version numbers of all three programs - you can find these numbers in the window "About the programs" (click the icon "i"). Thank you!

Kat

[jstvnsn]

hello Kat,
Enhancer 9.5.1059.3151-r
Sketch 8.0.1124.3436-r
ArtWork 1.0.173.3484-r
best,
John

[akvis]

Hi John!

We have just released an update of Sketch. Could you please test if it works without the problem.
Please use this version: "exe" file in zip archive.
Unzip, run "Sketch.exe". If you get the error, please find the log files in the folder AKVIS in Users Shared Documents - "AKVIS.log" and "crash.dmp". And send to us please - support@akvis.com
If the version works, you can download version 8.5 (not logged) from our web-site and use it.
Please write to me!

Kat

[jstvnsn]

Kat,
Thanks for this. I will try out the logging version and let you know (but likely not before Monday next week). I'm keen to get this all working - it seems to me that the standalone programs handle large files better ....
best,
John