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ArtWork 3 problems

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  #1  
Old 09-12-2009, 07:03 AM
pizzazz pizzazz is offline
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ArtWork 3 problems

I sent this same message via email to support@akvis.com but have not had a reply:

I just installed the Standalone ArtWork 3 in the Applications folder of my Mac. I opened the app and clicked on the "I" (info button) and it showed my license for the Home Deluxe version.

Here are the Problems:

Problem 1:
When I clicked the Continue button the interface appears but all the menu items are greyed out. I had to force quit to get out of the app. If I do not click on the "I' button, all the correct menu items appear and are not greyed out.

Problem 2
If I open an image, apply a preset, run it, and save it, and I want to exit the app, then the AKVIS ArtWork/Quit AKVIS Artwork button is greyed out and I have to again force quit.

Please advise me.
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  #2  
Old 09-13-2009, 11:12 PM
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akvis akvis is offline
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Posts: 137
Re: ArtWork 3 problems

Hi pizzazz,

thank you for the report!
Right now we are working on 2nd problem, and I will write when it's solved.
Meantime please use the left red button to close ArtWork app on mac.

As for 1st problem, unfortunately we can't reproduce it. The menu (do you mean the top menu here?) works regardless of the "I" button. We will continue testing and if we see this "effect" we will be able to fix it.

Kat
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  #3  
Old 09-14-2009, 02:38 PM
pizzazz pizzazz is offline
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Re: ArtWork 3 problems

I was referring to the "I' icon (third icon from the right in the graduated grey Menu bar at the top). (attachment 1 - "Menubar" below)

A new window pops up "AKVIS Artwork" and gives me what is shown in the second attachment named "Inform"

When I clicked the Continue button the interface appears but all the menu items are greyed out as shown in attachments 3 and 4 "Greyout1" and "Greyout2" I had to force quit to get out of the app. If I do not click on the "I' button, all the correct menu items appear and are not greyed out.

In the Force Quit popup it shows that Akvis Artwork is still responding.
Attached Images
File Type: jpg menubar.jpg (26.2 KB, 6 views)
File Type: jpg Inform.jpg (39.1 KB, 7 views)
File Type: jpg Greyout1.jpg (18.9 KB, 8 views)
File Type: jpg Greyout2.jpg (15.8 KB, 6 views)
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  #4  
Old 09-14-2009, 11:52 PM
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akvis akvis is offline
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Re: ArtWork 3 problems

Fixed! Soon the versions at the website will be changed.
I will write when the files are available for download.

Kat
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  #5  
Old 09-15-2009, 12:27 AM
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akvis akvis is offline
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Re: ArtWork 3 problems

Now you can download the fixed version.

We've fixed it in both Sketch and ArtWork and replaced the files.

Kat
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  #6  
Old 09-26-2009, 07:51 AM
pizzazz pizzazz is offline
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Re: ArtWork 3 problems

Quote:
Originally Posted by akvis View Post
Now you can download the fixed version.

We've fixed it in both Sketch and ArtWork and replaced the files.

Kat
Thanks! That works for Artwork 3.
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