View Full Version : PS7 Tech Support?


Andy D
02-13-2004, 05:18 AM
HI All,
I am a newbie here. I recently got a copy of PS7 and installed it on my XP machine but it seems to crash unpredictably. It is a bit on a pain tas you might imagine. I wondered whether anyone knows of any issues relating to compatability?

Cheers

Andy

Xaran
02-13-2004, 06:00 AM
None that I am aware of. I ran PS7 fine on my XP machine - now upgraded to CS with no problems apart from the filter gallery being slow to load.

Christine

Leah
02-13-2004, 07:13 AM
PS7 runs fine on my XP machine. What spec does the machine have? And did it come with Windows XP or did you upgrade?

Vikki
02-13-2004, 08:30 AM
Mine works fine as well, on XP.
I recall reading somewhere that pirated copies of Photoshop will exhibit that kind of behavior (not sure if it was for v7 or just CS).
Have you tried Adobe support?

sPECtre
02-13-2004, 10:35 AM
The only mother boards that I remember causing prolem were asus P3B* series, I think prior revision 1.3... but I'm not sure.
There was also a Sony Vaio notebook...

Usually what also causes crashes is bad memory or old videocard drivers.
For some reson I can't access the Adobeforum's FAQ entry pertaining to crashes with Photoshop. In the meantime, look at this knowledgebase article: http://www.adobe.com/support/techdocs/2bca6.htm

Doug Nelson
02-13-2004, 11:19 AM
You might also want to install the 7.01 update (http://www.adobe.com/support/downloads/detail.jsp?ftpID=1851).

sPECtre
02-13-2004, 02:04 PM
Of course, how did I miss that!
you can also try that entry: http://www.adobe.com/support/techdocs/2256a.htm