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Help my interent died!

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  #11  
Old 02-09-2006, 10:50 PM
twinkissed's Avatar
twinkissed twinkissed is offline
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Yeah this is what I got, so the connection timed out thing doesn't look right. The Washington1.Level3 looks scary haha. This is a very interesting little command here. Thanks for sharing Kraellin. I've noticed my cable lagging a bit lately too though. Even though I don't have the connection timed out thing. I'm curious if it's just the company.

Tracing route to retouchpro.com [69.73.171.50]
over a maximum of 30 hops:

1 6 ms 6 ms 6 ms 73.17.208.1
2 7 ms 10 ms 6 ms 68.86.166.65
3 6 ms 20 ms 7 ms 68.86.166.86
4 28 ms 31 ms 21 ms 12.118.120.53
5 31 ms 43 ms 32 ms gbr6-p53.attga.ip.att.net [12.123.20.178]
6 33 ms 33 ms 35 ms tbr2-cl17.wswdc.ip.att.net [12.122.10.69]
7 30 ms 31 ms 33 ms ggr2-p3120.wswdc.ip.att.net [12.123.9.117]
8 41 ms 93 ms 34 ms att-gw.ny.telia.net [192.205.32.50]
9 35 ms 32 ms 33 ms ae-2-52.bbr2.Washington1.Level3.net [4.68.121.33
]
10 65 ms 111 ms 60 ms so-1-0-0.mp2.Houston1.Level3.net [4.68.144.10]
11 62 ms 59 ms 60 ms so-11-0.hsa2.Houston1.Level3.net [4.68.96.54]
12 58 ms 60 ms 60 ms unknown.Level3.net [209.247.109.114]
13 65 ms 60 ms 72 ms hou-rtr3-vl2.cyrusone.com [69.7.175.19]
14 62 ms 61 ms 64 ms vl2-rtr1.nocdirect.com [69.7.160.227]
15 62 ms 64 ms 67 ms chimera.nocdirect.com [69.73.171.50]

Trace complete.
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  #12  
Old 02-09-2006, 11:51 PM
RL Design RL Design is offline
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Trace Route on Mac

FYI - I did find a similar program on Mac (Panther), under Utilities, Network Utilities, Traceroute. Here is what the mac said about the route to RetouchPro...

Traceroute has started ...

traceroute to retouchpro.com (69.73.171.50), 30 hops max, 40 byte packets
1 "MY DNS NUMBERS HERE" 1.343 ms 0.513 ms 0.373 ms
2 * * *
and the same thing right through #30


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  #13  
Old 02-10-2006, 03:25 AM
Gary Richardson's Avatar
Gary Richardson Gary Richardson is offline
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Try http://www.all-nettools.com/toolbox for a set of simple to use tools. Don't think you're going to resolve this until the engineer has checked things out.

Fixing line problems can be difficult without the appropriate tools, the engineer should have them.

Good luck, keep us posted.
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  #14  
Old 02-10-2006, 04:13 AM
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byRo byRo is offline
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Quote:
Originally Posted by RL Design
FYI - I did find a similar program on Mac (Panther), under Utilities, Network Utilities, Traceroute. Here is what the mac said about the route to RetouchPro...

Traceroute has started ...

traceroute to retouchpro.com (69.73.171.50), 30 hops max, 40 byte packets
1 "MY DNS NUMBERS HERE" 1.343 ms 0.513 ms 0.373 ms
2 * * *
and the same thing right through #30


This is probably caused by a firewall. Running the command here at work (no connection problems) gives the same result as yours.

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  #15  
Old 02-10-2006, 04:27 AM
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Quote:
Originally Posted by byRo
Each hop has three times (all in ms) how do you do the math(s)?
OK, I got it now.

So, this means that Robin's problem is intermittent

Sometimes there are three good readings, sometimes only two, sometimes one and others none at all.

The results are cumulative and indicate that when Robin gets to RetouchPRO it is in 66ms just like Craig and twnkissed. (I take a lot longer). So, when things work, they work fine.

Which all points to dirty connections, noise, interferences etc..


Last edited by byRo; 02-10-2006 at 04:45 AM. Reason: thunk again
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  #16  
Old 02-10-2006, 06:30 PM
Gary Richardson's Avatar
Gary Richardson Gary Richardson is offline
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Quote:
Which all points to dirty connections, noise, interferences etc..
Problem is where the source of the noise/interference/connection is, is it a local connection, or local joint box, or local exchange connection, or faulty/noisy line caused by insulation breakdown or induced pickup from local noise source or unmatched impedance causing reflections.

Used to work for Alarm Monitoring Co. as Supervising Technician, had a whole lot of data and telecom lines to deal with (about 2000). Fault tracing lines can be really difficult sometimes.
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  #17  
Old 02-10-2006, 06:36 PM
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Craig Walters Craig Walters is offline
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Quote:
Each hop has three times (all in ms) how do you do the math(s)?
i think you already got this, ro, but yes, each node gets pinged 3 times each. the columns are simply the results of each of those 3 pings. the last column is simply the address of the node.

and yes, this is looking a LOT like line noise. that your 'tv was fuzzy all night' and from the results of the tracert and that the first timeout was so close to home, you've got interference coming from somewhere or a bad connection, and it looks like it's very close to home, possibly even in the house.

the normal place for this type of interference is on the box connected to your house. these are supposed to be weather resistant, but rarely are completely. there are also normally gaps or openings in them at places where moisture and even bugs can get in and do nasty things.

another likely spot is that the cable companies typically use the existing telephone poles for their cables. they also put junction boxes up there and these go funky after a while also.

however, it can also be something in the house. when i was on dial-up, i had a furnace fan that emitted a LOT of noise in the form of rf (radio frequency) interference. this rf was strong enough to broadcast across to my phone system and wreak havoc on my dial up. and, like someone else said, other signals can broadcast strongly enough to interfere with other systems. typical things that do that are microwaves (the towers, not your kitchen appliance), cell phones operating in the megahurtz band, wireless internet, cb radio and other radio frequencies like police band, satellite tv (though this is pretty rare), motors of any kind including electric shavers, furnace fans, fans in general, unshielded electronics (almost all electronic devices have to have shielding to prevent rf signals from interfering with other devices) and so on.

so, it's a good idea to suspect that recently bought 'made in china' vcr, dvd player, computer, hair dryer and so on.

in general, looking at your tracert, i'd say it's a nearby box. the first timeout is coming on 'the last mile' and that always says to me either i've goofed up a setting somewhere or something isnt right on the box attached to my house. and that has happened also.

also, if you've recently had anyone install something in or around your house, especially if it was electric at all, or required digging or moving lines around your house around, i'd suspect something wrong there also.

cable companies generally use what's called coaxial cable. it consists of two wires, a solid inner wire and a braided outer wire. both are supposed to be shielded (insulated and protected). but, things get goofed up, break, wear out and it's not uncommon for this shielding to break down, get torn or worn off and become exposed to the elements. and that's a sure-fire way to get the fuzzies.

the good news is, all this is usually relatively easy to fix. the hard part is getting the cable company to show up on time

craig
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  #18  
Old 02-15-2006, 11:00 AM
RL Design RL Design is offline
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I AM BACK ONLINE!

Whew, what a horrible 5 days it has been. The problem was actually at the CITY level for Little Falls. Which means that I was not the only one with issues. From what the tech said, the interent company did not believe that there was a problem . But they sent an emergancy team out last night between 2 am and 5 am and this morning all is well. Ahh, what a relief.

THANK you to everyone who gave input and support, during this trying time !
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  #19  
Old 02-15-2006, 11:40 AM
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excellent. glad you're up and runnin at speed again

craig
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  #20  
Old 02-15-2006, 01:24 PM
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CJ Swartz CJ Swartz is offline
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Quote:
Originally Posted by RL Design
I AM BACK ONLINE!


I know how awful it is when our connection to the outside world is lost -- glad they fixed the problem.
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