Hardware - - Epson 380 - help with problem

fmorais · #1 02-01-2008, 06:57 PM

I have a epson 380 and I was using to print cds.
Now it is displaying a message of error "see your documentation"
Somebody could help me!

DannyRaphael · #2 02-02-2008, 12:32 AM

Do you have documentation... if so there should be a "troubleshooting" section or something like that.

Does the printer not work at all or only when printing CDs?

DannyRaphael · #3 02-02-2008, 12:38 AM

This looks like a good place to start looking:

http://www.epson.com/cgi-bin/Store/s...ansion=1000000

Hope this gets you started.

fmorais · #4 02-02-2008, 12:51 AM

the printer doesn´t work never. When you power on the error message appear and it only permit power off

DannyRaphael · #5 02-03-2008, 07:47 AM

Check it for paper jam

...and try taking out print cartridge(s) and put them back in.

fmorais · #6 02-03-2008, 07:20 PM

I want to do a correction... the printer is a R380....

DannyRaphael · #7 02-03-2008, 09:55 PM

Quote:

Originally Posted by fmorais

I want to do a correction... the printer is a R380....

I changed title from 370 to 380.

Open the attachment below. This is the website where you can get help.

www.Epson.com - select the country

Click: Drivers and support

Choose: Printers

Click on: Ink jet

Select: Stylus Pro R380 from the list

====================

Frequently Asked Questions ranked by their popularity

Troubleshooting Guide – This helps you solve problems with your product

Documents & Manuals Read, print, or download information

Contact Support If you can't find an answer on our website

fmorais · #8 02-04-2008, 02:48 AM

Thanks once more

But I did do this all. I asked to the Epson, The epson answered me, but until this moment. No one this sugestions haven´t effect.
At my region there are many R380 with this problem and nobobdy know what to do.

DannyRaphael · #9 02-04-2008, 07:33 AM

Quote:

Originally Posted by fmorais

Thanks once more

But I did do this all. I asked to the Epson, The epson answered me, but until this moment. No one this sugestions haven´t effect.
At my region there are many R380 with this problem and nobobdy know what to do.

I am sorry Epson is unable to help.

I hope someone has better ideas than mine and you are able to solve this problem.

DannyRaphael · #10 02-04-2008, 09:02 AM

I do not know if this will help.

1. Right-click on

http://files.support.epson.com/pdf/r380__/r380__pg.pdf

2. Choose "Save target as..." from menu to save on your hard disk.