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Epson 380 - help with problem

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  #1  
Old 02-01-2008, 07:57 PM
fmorais fmorais is offline
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Smile Epson 380 - help with problem

I have a epson 380 and I was using to print cds.
Now it is displaying a message of error "see your documentation"
Somebody could help me!

Last edited by DannyRaphael; 02-03-2008 at 10:28 PM. Reason: change model # to 380
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  #2  
Old 02-02-2008, 01:32 AM
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DannyRaphael DannyRaphael is offline
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Re: Epson 370 - help with problem

Do you have documentation... if so there should be a "troubleshooting" section or something like that.

Does the printer not work at all or only when printing CDs?
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  #3  
Old 02-02-2008, 01:38 AM
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DannyRaphael DannyRaphael is offline
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Re: Epson 370 - help with problem

This looks like a good place to start looking:

http://www.epson.com/cgi-bin/Store/s...ansion=1000000

Hope this gets you started.
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  #4  
Old 02-02-2008, 01:51 AM
fmorais fmorais is offline
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Re: Epson 370 - help with problem

the printer doesn´t work never. When you power on the error message appear and it only permit power off
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Old 02-03-2008, 08:47 AM
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DannyRaphael DannyRaphael is offline
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Re: Epson 370 - help with problem

Check it for paper jam

...and try taking out print cartridge(s) and put them back in.
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  #6  
Old 02-03-2008, 08:20 PM
fmorais fmorais is offline
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Re: Epson 370 - help with problem

I want to do a correction... the printer is a R380....
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  #7  
Old 02-03-2008, 10:55 PM
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DannyRaphael DannyRaphael is offline
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Re: Epson 370 - help with problem

Quote:
Originally Posted by fmorais View Post
I want to do a correction... the printer is a R380....
I changed title from 370 to 380.

Open the attachment below. This is the website where you can get help.

www.Epson.com - select the country

Click: Drivers and support

Choose: Printers

Click on: Ink jet

Select: Stylus Pro R380 from the list

====================

Frequently Asked Questions ranked by their popularity


Troubleshooting Guide – This helps you solve problems with your product


Documents & Manuals Read, print, or download information



Contact Support If you can't find an answer on our website
Attached Images
File Type: jpg RP epson support.jpg (146.8 KB, 0 views)
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  #8  
Old 02-04-2008, 03:48 AM
fmorais fmorais is offline
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Re: Epson 380 - help with problem

Thanks once more

But I did do this all. I asked to the Epson, The epson answered me, but until this moment. No one this sugestions haven´t effect.
At my region there are many R380 with this problem and nobobdy know what to do.
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  #9  
Old 02-04-2008, 08:33 AM
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DannyRaphael DannyRaphael is offline
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Re: Epson 380 - help with problem

Quote:
Originally Posted by fmorais View Post
Thanks once more

But I did do this all. I asked to the Epson, The epson answered me, but until this moment. No one this sugestions haven´t effect.
At my region there are many R380 with this problem and nobobdy know what to do.
I am sorry Epson is unable to help.

I hope someone has better ideas than mine and you are able to solve this problem.
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  #10  
Old 02-04-2008, 10:02 AM
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DannyRaphael DannyRaphael is offline
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Re: Epson 380 - help with problem

I do not know if this will help.

1. Right-click on

http://files.support.epson.com/pdf/r380__/r380__pg.pdf

2. Choose "Save target as..." from menu to save on your hard disk.
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