Re: PC Manufacturers with best customer support
my last computer was a custom bulld. but, it wasnt a 'build my own'. i had a local shop do it. so, there's another option to consider. that puts the whole service issue at the local level and they're all going to be a bit different.
on the off the shelf, order a prebuilt, i havent a clue. the last off the shelf i bought was years ago from wal-mart. lol. it was an e-machine and they've now been bought out. gateway was also bought out, i heard. so, that doesnt leave a lot of options. acer is the one that bought out gateway and e-machine, i think. dell is still hanging in there but seems to have quit advertising and that's not a good sign. HP is still making some, but dont know much about them. their online service isnt too bad. never tried the customer phone service with them.
frankly, i dont know of any pre-builts i'd really recommend. if you want a decent machine with responsible service, find a good shop and have them custom build. a good computer shop is like a good car mechanic... once you find one, dont let them go!