I got to see the camera and the CD that came with it last night and sorted it all out - in my mind at least.
The camera is a Minolta Dimage XT (tiny little thing) and the Dimage Viewer software was on the CD - she had told me over the phone that there was nothing on the CD
Got it installed and got her started. Sadly most of her challenges will relate to her lack of computer savvy but that's another story.
I was impressed with the tools available in the Viewer software, but it lacks layers, doesn't have a crop tool and doesn't seem to be smart enough to update itself after you safe a file - you have to shut down the program and start it again before you can see the file you just saved.
Take care, Margaret