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Booster Elements Hidden Power

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  #11  
Old 02-01-2009, 08:37 AM
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Richard_Lynch Richard_Lynch is offline
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Re: Booster Elements Hidden Power

Also, can I see a screen shot of the folder where the plugin is?
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  #12  
Old 02-01-2009, 08:46 AM
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Richard_Lynch Richard_Lynch is offline
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Re: Booster Elements Hidden Power

Just to be clear, you came in with a bit of a chip on your shoulder. The fact is, after reselling this for 3 years or so, many people have bought it and NO ONE has complained that it won't run. So, either you got a unique copy (unlikely, they all come from the same place), or something went wrong with the installation. If you have virus protection running during the install, if you don't use your firewall properly, if by some stretch of the imagination you have a virus on a Mac, if you chose the wrong installation folder, if you otherwise have not followed instructions, these would be reasons why it doesn't work. It would not be at all likely that the software is 'bad'. If the installer ran to completion and you do not have virus protection, somthing else is wrong with your system.

If you do not have other add-ons, my suggestion would be to uninstall/reinstall Elements and then the package again. However, tech support for this product is best had from the people you bought it from -- it wasn't me. Try humansoftware.com
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  #13  
Old 02-01-2009, 09:56 AM
SonnyBoy SonnyBoy is offline
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Re: Booster Elements Hidden Power

Hello again,

Finally, I'm beginning to see the light! I have an Intel duo Macbook Pro and I suspect that the plugins I bought from the Human Software company only
runs on the old PowerMacintosh machines.
Anyhow I'm so sorry for all the hassle! I enclose a couple of screenshot of the plugins folder and what's inside the Booster folder. Please inform me if I'm
right or wrong.

All the best
Sonny
Attached Images
File Type: jpg Pic 2.jpg (12.5 KB, 8 views)
File Type: jpg Pic 1.jpg (30.5 KB, 7 views)
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  #14  
Old 02-01-2009, 04:34 PM
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Richard_Lynch Richard_Lynch is offline
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Re: Booster Elements Hidden Power

I do not currently have this on my intel mac, but you may way to try this...move the three folders in the Booster folder out into the plugin folder. Are there files in the three inner folders named [something].plugin??

I am trying to contact humansoftware, but no response yet. we will get this resolved one way or another...but I am sure they will work.
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  #15  
Old 02-02-2009, 03:29 AM
SonnyBoy SonnyBoy is offline
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Re: Booster Elements Hidden Power

Hi again,

Now this is what looks fishy to me, please see pic 1, showing the contents of the Booster file. Then inside the CurveElem1_6 file there are The two folders
"Contents" and "MacOS". Inside the last folder is (see pic 2). In OS X you
have to use the command "Show contents of the package" to peek inside
the first folder, but in this case they're all ordinary plain folders. I can't find
any Info.plist or Pkginfo files.
Am I completely off the beaten track?

Sonny
Attached Images
File Type: jpg Pic 1.jpg (13.1 KB, 3 views)
File Type: jpg Pic 2.jpg (8.0 KB, 3 views)
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  #16  
Old 02-02-2009, 07:02 AM
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Richard_Lynch Richard_Lynch is offline
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Re: Booster Elements Hidden Power

There are two packages you can order...Did you order the Mac version? I assume so as if you ran an installer and it worked, it would have to be Mac...If the installer is a ZIP file, that won't tell much. I'm still trying to hunt down the guy that resells this...It shouldn't be long.
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  #17  
Old 02-02-2009, 08:14 AM
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Richard_Lynch Richard_Lynch is offline
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Re: Booster Elements Hidden Power

I note here you are possibly running a foreign language version of the program? This may cause several issues, but here is an interesting potential solution to try. Go to where the Elements program is installed and locate the Editor application. CTRL+Click on the program icon and when the menu appears, and choose Info. When the info screen appears, under the General section, check Open Using Rosetta.

Close the Info and restart Elements.

OK?
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  #18  
Old 02-03-2009, 01:00 PM
SonnyBoy SonnyBoy is offline
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Re: Booster Elements Hidden Power

One step backwards because of one plugin? No thanks, I don't think so...

Sonny
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  #19  
Old 02-03-2009, 03:09 PM
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Richard_Lynch Richard_Lynch is offline
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Re: Booster Elements Hidden Power

One might try it to see if it works... I'm trying to help here. If I don't hear anything from you about testing it, I will assume there are still other troubles and it isn't worth pressing the manufacturer to convert the plugin.
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