RetouchPRO

Go Back   RetouchPRO > Tools > Vendor Support > Hidden Power Support
Register Blogs FAQ Site Nav Search Today's Posts Mark Forums Read


Hidden Power Support Support and discussion area for Richard Lynch's book and software series

Install problem

Reply
 
Thread Tools
  #1  
Old 08-01-2003, 04:29 PM
Steve Samuels Steve Samuels is offline
Junior Member
 
Join Date: Aug 2003
Location: Coos Bay, Oregon
Posts: 2
Install problem

I'm on a Windows98 platform with Elements 2. When I try to run the Hidden Power .exe file (either through the Sybex flash or by double-clicking in Explorer) I get the following:

Runtime Error 202 at 0000429F

Help!! TIA

Steve
Reply With Quote
  #2  
Old 08-02-2003, 01:47 PM
Steve Samuels Steve Samuels is offline
Junior Member
 
Join Date: Aug 2003
Location: Coos Bay, Oregon
Posts: 2
Thumbs down problem solved

OOps! Once I specified the correct path to Elements during the install, it worked fine.
Reply With Quote
  #3  
Old 08-02-2003, 03:10 PM
DannyRaphael's Avatar
DannyRaphael DannyRaphael is offline
Moderator
 
Join Date: Mar 2002
Location: Near Seattle, Washington, USA
Posts: 6,299
Hi Steve:

Glad you diagnosed your problem AND shared the solution.

Continued success with PSE2 & Hidden Elements.

Welcome aboard.
~DannyR~
Reply With Quote
  #4  
Old 08-02-2003, 08:35 PM
Richard_Lynch's Avatar
Richard_Lynch Richard_Lynch is offline
Moderator
 
Join Date: Oct 2001
Location: Western NY
Posts: 1,105
If I have to enumerate the #1 problem with the install it is exactly this one...failing to browse for the target directory. It wasn't possible to put in a path that worked with Elements 1 and 2, so I put in what I thought was a prompt. Regretfully if you click through the screens (I know, I know...I do it too!) you get the runtime error. Gladly, it is an easy fix. If you are having the same trouble as Steve, click the Browse button to select the Elements program folder when installing. The button appears on the installation preferences screen and looks a lot like this: [...] .

Glad you are up and running, Steve. Hope you enjoy the book!
Reply With Quote
  #5  
Old 08-04-2003, 06:23 PM
2003blink's Avatar
2003blink 2003blink is offline
Member
 
Join Date: Aug 2003
Posts: 32
Messed up now what?

I actually got 7 options in which to install the free set of tools. The first time I put it under PhotoShop Elements2 and nothing worked. I then ran the install again and this time put it under Adobe PhotoShop Elements and it worked.

I am on a Mac OSX 10.2.x

I would like to trash the files that were installed in the wrong area, but I don't know what files were already there and what needs to head to the trash.

I tried to "find" those files with finder, but only located the files in the proper place, and didn't find the now "hidden" files that were placed in the wrong location.

I did order the book today, and can't wait until it shows up so I can actually learn what those tools are supposed to do. As I wait, can someone help me figure out what installed files need to go to the trash?
Reply With Quote
  #6  
Old 08-04-2003, 07:14 PM
Richard_Lynch's Avatar
Richard_Lynch Richard_Lynch is offline
Moderator
 
Join Date: Oct 2001
Location: Western NY
Posts: 1,105
Blink...You are going to be disappointed -- and not.

The tools that come with the book are completely different than the free tools. I don't know why people have that mixed up, but it seems a rather common misconception. Tools from the site are NEW tools in ADDITION to the tools in the book. The tools in the book are generally more powerful.

The book doesn't cover the tools from the site as they were created AFTER the book. So in that way you will be disappointed. However, all the tools from the CD are covered.

As to the files that got installed, there is an Advanced.rtf file in the installed files that lists ALL of the 4000 or so files that get installed with the free tools.

Hope that helps!
Reply With Quote
  #7  
Old 08-04-2003, 08:53 PM
2003blink's Avatar
2003blink 2003blink is offline
Member
 
Join Date: Aug 2003
Posts: 32
Thanks for the quick reply!

I do understand that the book tools are not the same as the free tools, but assumed that I needed the book in order to get the demo's from the free set.

I also figured that because this current free set is labled III (3) that I should be able to find 2 and that 1 comes with the book...? right?

To find instructions on 2 and 3, I suppose I will have to dig around here and other places to understand how they work right?

Really cool stuff, its just kind of a map hunt to figure out where everything is located, and how to use it. I'm still in the novice ranks, so it takes me a while to hunt all this stuff down.

Yes Thanks for the tip on the advanced .rtf only 4000 more files to find... The temptation now is to just trash the whole app and start over...
Reply With Quote
  #8  
Old 08-04-2003, 09:13 PM
2003blink's Avatar
2003blink 2003blink is offline
Member
 
Join Date: Aug 2003
Posts: 32
If anyone else is using a OSX 10.2.x and did the same thing I just did....

I just trashed everything under "show package contents" EXCEPT for the actual contents folder. This worked out fine and PSE2 and HP (free tools) still work like they should.
Reply With Quote
  #9  
Old 08-05-2003, 03:57 AM
Richard_Lynch's Avatar
Richard_Lynch Richard_Lynch is offline
Moderator
 
Join Date: Oct 2001
Location: Western NY
Posts: 1,105
About having 7 places to install...

The mac installer searches for the word 'Elements' in a folder. ANY folder with the word Elements in it's title will appear on the install list (e.g., Elements Prefs). You have to select the program folder, which should be Photoshop Elements 2.

Removing the installed files is really as easy as trashing the HTMLPalettes, Presets, and readme files that get created where they don't belong. Selecting those 5 things and dragging to the trash will remove the extra files. There is absolutely no change made to the Photoshop program.

Believe me, I am not trying to convince you out of buying the book. Lots of people see the tools on the website and just figure it can't get any better.

Sets 1 and 2 were rolled into set 3 -- all of these were created after publishing the book and are upgrade versions for the free tools only. There are about 50 or so additional tools that come with the book...When it comes time to publish the next version, I'll group everything together in a single comprehensive set for that, and add materials to the book to cover the new tool additions.

For now, if there is a tool you want to ask questions about, feel free!
Reply With Quote
  #10  
Old 08-05-2003, 12:22 PM
2003blink's Avatar
2003blink 2003blink is offline
Member
 
Join Date: Aug 2003
Posts: 32
Need to make this clear please

Richard said,
"The mac installer searches for the word 'Elements' in a folder. ANY folder with the word Elements in it's title will appear on the install list (e.g., Elements Prefs). You have to select the program folder, which should be Photoshop Elements 2."

I did exactly this as described the first time I installed HP free tools. It is the wrong program folder!!!


If a person has installed PSE2 in the default location in OSX 10.2.x, You will have an application folder named Adobe Photoshop Elements 2, and inside that folder will be another folder named Photoshop Elements 2.

1. Adobe Photoshop Elements 2 is the correct parent (?) application folder to install HP free tools.

2. Photoshop Elements 2 is the actual launch application folder, and the WRONG place to install HP free tools.

BOTH ARE "program" folders, by my translation. Both also give installation sucessful confirmation.

Please note that no other instructions as to which of these "program" folders the installation must occur, and the advanced .rtf
read me is available AFTER the install, as stated in the pre install readmedo.rtf.

I can understand how frustrating it must be for a programmer to include a readme that some do not read, then have problems. I do actually read the read me's, but don't always have enough pre knowledge to understand terms and procedures associated with the new application that make installation complete and accurate.

In this case, there is not enough information about installation in the readmedo, that covers the problem I had, and this information should be included in the install application, or the readmedo for Mac users.

With free stuff...
If the application hangs, freezes, fails to install, causes any problem at all, I trash it, as do many people. I "would" have done the same here, except that I did have the pre knowledge that HP does work and does work well. How many people give up or do not try because the install is intimidating?

I only mention this because I have taken note of your marketing attempt, and can see clearly that HP is in it for the long haul. I have also seen that the book has not been a "best seller", and it is my assumption the reason behind the free tools. Wonderful idea and plan.

Can I conclude with my opinion for increased sales?
1. Benifits sell a product, features rarely do.

All the HP features and tools are wonderful, but "what's in it for me?" what example can you give that relates to me? Who is the PSE2 customer? The novice ranks... The novice ranks need a "this is why this is better" before they jump in. Most don't have a clue as to what is missed from the full version Photoshop, and you do a better job of selling the full version Photoshop, than you do HP tools.

Keep your marketing of this free tools package simple, and maybe only 3 easy to understand and use upgrades/tools. Fully explained as they relate to themselves and the user. After all you need more users, not more tools that no one uses.

If you feel frustrated that people can't even install, you must understand that the tools are not understood either.

I can't count the number of times I tried a tutorial (online), only to be insulted by..."if you have done any other tutorials you SHOULD already know how to... but here it is again". Glad to know someone is smarter than I am, but that is the wrong attitude for teaching. I was interested in solving problem xxx, not learning how little I know. (this I already knew and was the REASON I was there duhhh)

The first thing I think any Photoshop user catches is that there are many ways to do a single task in Photoshop. Why is yours better? What is your response to the most common requests of PSE2 users? (the novice ranks) What is the most common request?

I know these tools enable functions not available in PSE2, but "why would I want to do that?" Show me! I might not even know I have a problem that "could" be fixed... (I am a novice)

How many advanced PSE2 users have moved on to full Photoshop? How many advanced PSE2 users are there? Who is your target customer? (the novice! or advanced novice! )
Reply With Quote
Reply

  RetouchPRO > Tools > Vendor Support > Hidden Power Support


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Known Photoshop Help Folder Problem Janet Petty Photoshop Help 0 11-27-2005 11:54 PM
Mac install problem John O Hidden Power Support 21 09-06-2004 08:31 PM
Hard drive problem - I think? jeaniesa Hardware 43 07-14-2004 06:20 AM
HPA III install problem dpnew Hidden Power Support 1 03-02-2004 05:58 AM
More install problem Anders Andersso Hidden Power Support 4 10-07-2003 03:00 PM


All times are GMT -6. The time now is 01:13 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2014 Doug Nelson. All Rights Reserved