Mac install problem

[ckniker@txc.com]

I finally got my installation to work by booting into "Safe Mode" (holding down the shift key during restart).

I have no idea what this does (what does it mean that "Extensions" are off when booting this way?) but it worked at least. One caveat, however; I created a directory on my Desktop named "Adobe Photoshop Elements 2" (or whatever, the name was the same as the proper Install directory). All the files were installed into this directory. I then had to move these files into the proper PE2 directory afterwards (it never seemed to find 2 directories with the same name).

One more thing, disconnecting the network connection and trying to install did nothing for me (it still failed). I only got it to work when booting with the Shift key pressed down.

Chris

[Richard_Lynch]

Different people will have different troubles that different solutions will solve (sometimes differently :-). Rebooting with extensions off will most likely shut off virus protection, conflicting CD drivers, and other potentially debilitating extension conflicts -- which is why that works. However, the real problem is still lurking there somewhere. The Hidden Power installer is pretty much milk-toast...there isn't anything there so unusual that it should cause trouble. If it does, you can expect to have similar trouble with other things--whether you have yet or not....troubles may be few and isolated, but it is not likely with the CD.

[trofanna]

Originally Posted by Richard_Lynch

Different people will have different troubles that different solutions will solve (sometimes differently :-). Rebooting with extensions off will most likely shut off virus protection, conflicting CD drivers, and other potentially debilitating extension conflicts -- which is why that works. However, the real problem is still lurking there somewhere. The Hidden Power installer is pretty much milk-toast...there isn't anything there so unusual that it should cause trouble. If it does, you can expect to have similar trouble with other things--whether you have yet or not....troubles may be few and isolated, but it is not likely with the CD.

Richard,

I had real problems with the spinning ball of death when I tried installing on my Panther 10.3.3 system. I read in your articles that sometimes HP will start searching the internet and therefore disable your net connection before installing. As I have a .Mac membershipo and therefore an iDisk I gave this a go, Presto!!! Success in 10 seconds. Thank you.

Phill

[Lou M]

Hi, David. Great book, excellent tools.

I just sent you an e-mail via your web site, about installation problems I was having. You can ignore it. I found this forum and, as others here have posted, shutting off my internet connection solved the problem.

That's a pretty dang stupid installation program that searches the *Internet* for Photoshop Elements' install folder.

(Just had to use that vampire smiley.)

Lou.

[Richard_Lynch]

Installer is just checking all its options...you have to take up issues with the installation via the product manufacturer for the installer: Aladdin. In all fairness the product was probably created before there was much cable and DSL use. Good installation practice usually adheres to installing with extensions off...and that will usually take care of connectivity issues.

David is the film maker...

PS -- I see what you mean about the vampire smiley.

[jchawenson]

Somewhere in this thread I saw a reference to iDisk causing a problem. When I disabled my iDisk (by pulling the network plug) installation finished normally and I'm up and running.

Originally Posted by Richard_Lynch

Installer is just checking all its options...you have to take up issues with the installation via the product manufacturer for the installer: Aladdin. In all fairness the product was probably created before there was much cable and DSL use. Good installation practice usually adheres to installing with extensions off...and that will usually take care of connectivity issues.

David is the film maker...

PS -- I see what you mean about the vampire smiley.

[Richard_Lynch]

jchawenson,

Thanks for confirming. There may, however, be other problems with internet connectivity that go beyond iDisc.