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Mac install problem

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  #11  
Old 03-26-2004, 05:12 AM
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Rexx Rexx is offline
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Argh! I posted a loooooong answer, explaining all the reasons for a "failing" CD, and it isn't here! It probably got lost in the server switch this morning.

My main point was, try to read the CD from another computer and then transfer the contents to your target computer.

----------------
PS - REXX...Found your other post in my mailbox (saying it was posted here!) I am attaching it here so you can edit, if desired.

Not to contradict, but ...

Ahhh, the wages of laziness "Defective" is of course not the complete truth. But before we start. The Mac symptoms all unequivocally point to the CD being unreadable, which is not necessarily synonymous with defective. Mea culpa.

I was too lazy (bedtime approaching! ) to write the whole list. Here are some probable reasons.

The original CD specification assumed and required the CD to spin at what we now know as "1X". This is the rotation speed that will release the bit stream at a pace of 16 bits 44,100 times per second - audio. Modern CD drives spin at incredibly much faster rates - 40X, 52X... This introduces quite a number of potential problems.
One is physical tolerances of the carrier - the CD disc itself. Since the CD has a "track", much similar to a vinyl record (anybody over 30 around here? Remember vinyl?), it is of paramount importance to keep the CD centred while rotating. Any deviation from tolerances in the centre hole and you may experience read problems. This can also be heard. A non centred disc makes vibration noises.
Another is the reflective properties of the media. The CD works by a laser beam being reflected from the surface (actually from below the translucent surface) to a photo cell. Reflection - a bit is "on"; no reflection - a bit is "off". (It is not as simple as that, but in principle this is correct.) Again, production tolerances are of utmost importance. "almost on" or "almost off" cannot be tolerated. This is more of a problem with privately burned CDs.
Back to the rotation speed. The problem mentioned above will of course increase with increasing rotation speed. A CD that is unreadable in your new computer, may be perfectly ok in yur ancient 4X CD drive.
Then you have the CD drive itself. Modern Macs have dual standard CD drives. Mine (a Pioneer) can read/write both CD and DVD format. This again introduces slight deviations in the laser used, which may be enough to make its behaviour different from a CD-only drive.
There is also of course the possibility of a maladjusted drive.
And finally, there is the physically defective CD, which apart from the occasional scratch, I have seen once. My son bought a DVD where a piece of the plastic was rattling around inside the case.

This should give a better explanation of why the Mac can read all discs but this one, yet it works ok in another computer. :happy

Last edited by Richard_Lynch; 03-26-2004 at 06:01 AM. Reason: Recover 'lost' message
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  #12  
Old 03-26-2004, 05:54 AM
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Richard_Lynch Richard_Lynch is offline
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That's a good idea. It should work so long as the computer is the same type as the CD gets read differently by different OSs.

thanks!
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  #13  
Old 03-28-2004, 03:55 PM
George1 George1 is offline
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Still an install problem

First off let me say I am not putting that CD back in my Mac. The only way I get it out is to shut off the power and reboot because I am so locked up I can't do anything. Then I can finally get to eject it. I live in a very rural area and do not have another Mac running OS X so I can't see if it works on another.

I have tried a number of things to get this thing working. I have finally gotten it to show up on the desktop by holding down the C key when I put it in. I got to where I can open the program and click on PS2 to install it and then the spinning beach ball runs forever. What version of Flash Player is this written in? This is where it seems to hang up. Maybe I don't have the most recent version and this is causing it to hang.

I have tried this procedure several times and I have never seen OS X lock up so bad that I just had to turn the power off to get out of it.

But I'll keep trying.
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  #14  
Old 03-28-2004, 07:34 PM
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Richard_Lynch Richard_Lynch is offline
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It is unlikely that the version of flash makes a difference. what seems to be happening is system specific -- in other words, i suspect your system. No one ever likes to hear that, but with 20,000 readers, it is unlikely that I have not heard this complaint. it is also unlikely that, living on a Mac as i do, I can't reproduce the problem.

If you can run the installer, and the beach-ball is showing you are searching...are you sure you have done ALL the things suggested by the installation instructions? leaving yourself connected to the internet or other peripheral may be the problem. If you have created the folder on the desktop named Adobe Photoshop Elements 2 and it is not found, there is some reason why the installer is busy looking elsewhere.

What other CD extensions do you have installed? is there possibly a CD driver conflict?
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  #15  
Old 03-29-2004, 10:22 AM
jdphotog jdphotog is offline
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My solution

Hello,
I've had the exact same problems which I emailed to Richard private, but I've had a solution work for me. My system: eMac 1ghz,256ram,Panther 10.3.2,Adobe Photoshop Elements 2.

I inserted the CD, I started Disk Utility, I created a Disk Image of the CD, I then "verified" the Disk Image created, I then opened the Disk Image of the CD and ran the HPEforPE2 installer, it installed the program even though I don't recall it listing a folder to install to.
Anyhow I now have the Hidden Power tools available on Welcome screen for Elements.

JD
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  #16  
Old 03-29-2004, 12:12 PM
ckniker@txc.com ckniker@txc.com is offline
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success == booting in "Safe Mode"

I finally got my installation to work by booting into "Safe Mode" (holding down the shift key during restart).

I have no idea what this does (what does it mean that "Extensions" are off when booting this way?) but it worked at least. One caveat, however; I created a directory on my Desktop named "Adobe Photoshop Elements 2" (or whatever, the name was the same as the proper Install directory). All the files were installed into this directory. I then had to move these files into the proper PE2 directory afterwards (it never seemed to find 2 directories with the same name).

One more thing, disconnecting the network connection and trying to install did nothing for me (it still failed). I only got it to work when booting with the Shift key pressed down.

Chris
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  #17  
Old 03-29-2004, 01:24 PM
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Richard_Lynch Richard_Lynch is offline
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Different people will have different troubles that different solutions will solve (sometimes differently :-). Rebooting with extensions off will most likely shut off virus protection, conflicting CD drivers, and other potentially debilitating extension conflicts -- which is why that works. However, the real problem is still lurking there somewhere. The Hidden Power installer is pretty much milk-toast...there isn't anything there so unusual that it should cause trouble. If it does, you can expect to have similar trouble with other things--whether you have yet or not....troubles may be few and isolated, but it is not likely with the CD.
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  #18  
Old 03-30-2004, 12:43 PM
trofanna trofanna is offline
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Panther 10.3.3 Install Problems resolved by disconnecting net

Quote:
Originally Posted by Richard_Lynch
Different people will have different troubles that different solutions will solve (sometimes differently :-). Rebooting with extensions off will most likely shut off virus protection, conflicting CD drivers, and other potentially debilitating extension conflicts -- which is why that works. However, the real problem is still lurking there somewhere. The Hidden Power installer is pretty much milk-toast...there isn't anything there so unusual that it should cause trouble. If it does, you can expect to have similar trouble with other things--whether you have yet or not....troubles may be few and isolated, but it is not likely with the CD.
Richard,

I had real problems with the spinning ball of death when I tried installing on my Panther 10.3.3 system. I read in your articles that sometimes HP will start searching the internet and therefore disable your net connection before installing. As I have a .Mac membershipo and therefore an iDisk I gave this a go, Presto!!! Success in 10 seconds. Thank you.

Phill
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  #19  
Old 09-05-2004, 09:36 AM
Lou M Lou M is offline
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Thumbs down Problem solved

Hi, David. Great book, excellent tools.

I just sent you an e-mail via your web site, about installation problems I was having. You can ignore it. I found this forum and, as others here have posted, shutting off my internet connection solved the problem.

That's a pretty dang stupid installation program that searches the *Internet* for Photoshop Elements' install folder.

(Just had to use that vampire smiley.)

Lou.
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  #20  
Old 09-05-2004, 10:16 AM
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Richard_Lynch Richard_Lynch is offline
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Installer is just checking all its options...you have to take up issues with the installation via the product manufacturer for the installer: Aladdin. In all fairness the product was probably created before there was much cable and DSL use. Good installation practice usually adheres to installing with extensions off...and that will usually take care of connectivity issues.

David is the film maker...

PS -- I see what you mean about the vampire smiley.
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