Susan, didn't think you were. I would just be stunned if AOL chose a compression method that was non-standard. I am not able to reproduce the problem, and it doesn't seem to matter how the files get ZIPPED on my end...the key is unzipping correctly. My reply meant to suggest that if people just find a way to save the ZIP file and use the tested utilities, it is likely that they will get the tool to work. If they absolutely can't, I can make other arrangements...but my hope would be that there is not a need for it.