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Trouble Installing on PC -- default install to C drive

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  #1  
Old 12-14-2004, 04:10 PM
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Richard_Lynch Richard_Lynch is offline
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Trouble Installing on PC -- default install to C drive

I have had my first report of installation trouble on PC. Luckily it is a simple problem, with a potentially complex description and manifestation.

During installation, a C prompt screen appears and the installation either seems to run the install or flash and freeze. The tools do not appear in elements in either result.

The problem is that Elements has been installed to something other than the C drive using something other than the default installation.

Two solutions:
1. Install elements to the C drive and then re-install the power tools, or
2. move the files that result from the installation on the C drive to the Effects folder in Elements where you have it installed and delete the Effects Cache folder manually.

Hope that helps!
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  #2  
Old 12-23-2004, 11:54 PM
LeoD LeoD is offline
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Quote:
Originally Posted by Richard_Lynch
I have had my first report of installation trouble on PC. Luckily it is a simple problem, with a potentially complex description and manifestation.

During installation, a C prompt screen appears and the installation either seems to run the install or flash and freeze. The tools do not appear in elements in either result.

The problem is that Elements has been installed to something other than the C drive using something other than the default installation.

Two solutions:
1. Install elements to the C drive and then re-install the power tools, or
2. move the files that result from the installation on the C drive to the Effects folder in Elements where you have it installed and delete the Effects Cache folder manually.

Hope that helps!
I am dual booting Win 98SE on C to run film scanner and old hardware and Win XP Pro on G with all the new stuff. The Hidden Power Tools went to C. I would have preferred an option to put it on G but your Solution 2 worked --after I deleted only the files in, but I did not "delete the Effects Cache folder manually". Some of us get in trouble by taking things too literally. I am in business and am checking HPfor3 out. I worked with HPfor2 this past year.
If I have not been clear I recommend a choice for location along with the default to C and clear instructions somewhere as to how to get Hpfor3 working after it goes to the wrong drive (delete the files in the Effects Cache folder after moving the Hpfor3 files over.
Thank you for a great book and tools.
Leo
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Old 12-24-2004, 06:55 AM
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Richard_Lynch Richard_Lynch is offline
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it is quite impossible to change it now. However, I'd like to clarify. In order to do better cleanup than with the past installer (e.g., automatically deleting the cash for the user), I had to locate the install and the path. From my experience in supporting the tools for Elements 2 and other tools I have released, users with less experience had more trouble deleting cache and targeting the installation correctly...so I made the installer for the least-common denominator. if you choose to do something other than a default installation of the Adobe product (which they do not recommend), then you need to be of the calibre of user that can successfully move files and follow secondary installation routines.

that said, I would have made the installer a little differently to offer the installation path. Fix one problem and another crops up. I am fully confident, however, that you advanced users that have a G (!) drive will be able to handle it.
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Old 01-03-2005, 10:28 PM
cvarelaus cvarelaus is offline
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Talking It took me sometime...

Hi there,

Although I am used to solve complex problems in my PC (yes, I do a lot of changes and sometimes I damage it...), the solution 2, which is quite simple, was not working, i.e. the power tolls were not appearing as part of the palette. It was solved after I decided to double click in any of the atn files recently copied to my drive D, I had to select "Open with -> select from a list -> PSE 3. After this action, I just checked that all files in the four folders created by the Power Tools installation were associated to PSE 3 and the Power Tools were part of the palette.

Happy new year!!!

Carlos
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Old 01-06-2005, 06:00 AM
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Richard_Lynch Richard_Lynch is offline
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I am not sure exactly how that would make a difference because Elements would be reading the files rather than the operating system looking for a program to launch them in (which is what association is for). It may be that either rebooting or restarting Elements did the trick...or perhaps even waiting. I tried to push Adobe to have a look at the cache update procedure because it clearly was not fast--nor did it update promptly without being deleted. it can take up to five minutes for the cache to rebuild, so it may just have been a matter of waiting.

anyone else have the same experience?
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Old 01-10-2005, 04:02 PM
John B John B is offline
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Successful Installation

Thank you for posting this workaround. My XP drive is letter I:, so I hit the same installation problem. Finding this thread has enabled me to fix it quickly.

I copied the four folders containing the power tools from the Effects folder on the C: drive to the same folder on the I: drive and then deleted the contents of the Effects Cache folder on the I: drive, not the folder itself.

I then fired up Elements 3.0 and all the tools were present.
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Old 03-08-2005, 12:02 PM
Mike Murphy Mike Murphy is offline
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And if my machine has no C drive?

Quote:
Originally Posted by John B
Thank you for posting this workaround. My XP drive is letter I:, so I hit the same installation problem. Finding this thread has enabled me to fix it quickly.
.
Has anyone tried replacing the C: in the program text with another letter?

You don´t want to know why the machine has no C drive, but it would require a physical reinstallation.

Regards

Mike Murphy
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Old 03-08-2005, 01:24 PM
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Richard_Lynch Richard_Lynch is offline
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Regretfully there is no means for the user to enter the drive letter using the installer. I did not check the box when creating the installer that allows users to choose another drive. I only realized this after the book was distributed, so there is no way to change it now. I realize I am a little old school, but I never heard of a PC computer with no C drive...and I work at a computer company/software manufacturer, where you'd think this stuff would come up all the time if it were a wide-spread issue.

If there is a C drive, the solution as stated on the website is to just install and move the tools, then delete the Cache. If there is no C drive...one of two things can happen. You can try installing to an external drive that might let you re-assign the drive letter, or contact me and I'll help you take care of it. This seems to be an issue for about .1% of readers if my email is a proper indication. I am sorry for the inconvenience. Please do check the troubleshooting stuff available on the site: http://hiddenelements.com
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Old 03-09-2005, 12:44 AM
Mike Murphy Mike Murphy is offline
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Quote:
Originally Posted by Richard_Lynch
Regretfully there is no means for the user to enter the drive letter using the installer. I did not check the box when creating the installer that allows users to choose another drive. I only realized this after the book was distributed, so there is no way to change it now. I realize I am a little old school, but I never heard of a PC computer with no C drive...and I work at a computer company/software manufacturer, where you'd think this stuff would come up all the time if it were a wide-spread issue.
I did say you don´t want to know why there is no C drive ... But the answer - I too am so old school I had forgotten it - was a RAM drive you could allocate to C

Hope this helps the other member of the .1 %

Mike
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Old 03-09-2005, 05:36 AM
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Richard_Lynch Richard_Lynch is offline
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I haven't ever done that on a PC. Do you know where I can find instructions? there are more than 2 members of the .1% club...I'm hoping to have sold about 8,000+ copies of the book by about the end of March, so there are a few. I want every one of them to be able to install!

Thanks very much for getting back here and helping out.
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