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BIG safu....ALL operations at a standstill!

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Old 03-11-2004, 04:33 PM
zellie zellie is offline
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Join Date: Mar 2004
Posts: 1
BIG safu....ALL operations at a standstill!

Just installed my new Elements 2.0 software last night, all went well, but after
> working with, saving and printing about five images (Cann 300D) I
> got a message saying there was a problem with the Elements Scanner,
> and the big red X.
> Now, I'm unable to do more than see the pics in thumbnail format.
> I'm not able to alter or enlarge--- NOTHING after that. This
> situation is not format dependent BTW, it is in RAW and JPEG
> format, with the hookup coming directly from the camera. Any
> thoughts? (I've re-boot a bunch already next step is to uninstall
> and re-instal, but I'd rather not if I can find some other fix.)
> Thanks
> Zellie
Windows XP BTW
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Old 03-11-2004, 05:39 PM
T Paul's Avatar
T Paul T Paul is offline
Join Date: Aug 2001
Location: USA
Posts: 2,985
First guess would be a corrupt driver or twain or one that needs to be updated, but if you reinstall & update and still have problems....hmmmm.

I did a quick search and this link might provide you with some answers:
Elements 2.0 & Scanner Problems

In brief it looks like XP and Elements sometime clash and as a result the user's account is damaged and according to the threads you have to create a new one....

From Adobe's site...(this may be more helpful)
Troubleshooting system errors or freezes (Photoshop Elements on Windows XP)

Error or freeze occurs when you install Photoshop or Photoshop Elements


Last edited by T Paul; 03-11-2004 at 06:08 PM.
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