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BIG safu....ALL operations at a standstill!

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Old 03-11-2004, 05:33 PM
zellie zellie is offline
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Join Date: Mar 2004
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BIG safu....ALL operations at a standstill!

Just installed my new Elements 2.0 software last night, all went well, but after
> working with, saving and printing about five images (Cann 300D) I
> got a message saying there was a problem with the Elements Scanner,
> and the big red X.
> Now, I'm unable to do more than see the pics in thumbnail format.
> I'm not able to alter or enlarge--- NOTHING after that. This
> situation is not format dependent BTW, it is in RAW and JPEG
> format, with the hookup coming directly from the camera. Any
> thoughts? (I've re-boot a bunch already next step is to uninstall
> and re-instal, but I'd rather not if I can find some other fix.)
> Thanks
> Zellie
Windows XP BTW
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Old 03-11-2004, 06:39 PM
T Paul's Avatar
T Paul T Paul is offline
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Join Date: Aug 2001
Location: USA
Posts: 2,987
First guess would be a corrupt driver or twain or one that needs to be updated, but if you reinstall & update and still have problems....hmmmm.

I did a quick search and this link might provide you with some answers:
Elements 2.0 & Scanner Problems

In brief it looks like XP and Elements sometime clash and as a result the user's account is damaged and according to the threads you have to create a new one....

From Adobe's site...(this may be more helpful)
Troubleshooting system errors or freezes (Photoshop Elements on Windows XP)

Error or freeze occurs when you install Photoshop or Photoshop Elements


~T

Last edited by T Paul; 03-11-2004 at 07:08 PM.
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