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  #11  
Old 07-22-2004, 06:47 PM
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Epson got back and suggested I create a blank file with a simple object at either end and print to see if it is a file size issue. Well I printed my simple file and the second object did not make it. For some reason the last 3 or so inches seem non existant. I've tried using predefined paper size as well as user defined and my printer refuses to believe there is anything longer than 16 inches.....


IDEAS?
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  #12  
Old 07-22-2004, 08:09 PM
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Still trying to figure this out. Sheet mode won't print anything beyond 16 inches. Banner or roll mode does better but it leads with an inch margin so I lose a lot of space....collages set-up with 1/2 border.

I've uninstalled and reinstalled the printer software and drivers. I've made sure I have the latest updates too.
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  #13  
Old 07-22-2004, 09:08 PM
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Grasping at straws here, but I don't use Epson's own driver and monitor software. It gives me comm problems. I use the drivers supplied with WinXP and it works a lot better for me. Tried uninstalling all the Epson stuff and running detect hardware?

What port are you running the printer from? USB? Is there a hub involved? Perhaps trying without it. Maybe try parallel. If parallel, try USB?
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  #14  
Old 07-22-2004, 09:11 PM
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USB...no hub.

I'll try uninstalling and let XP do its thing.

I've printed up to 14" prints in the past with no problems. It seems to be this size. I was wondering if it could be a PhotoShop thing, as it appears Epson's Film factory might print 18 inches of the 19. Still testing.

Last edited by T Paul; 07-22-2004 at 09:17 PM.
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  #15  
Old 07-22-2004, 10:05 PM
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If it's a PS thing, that's easy to test. Make a TIF format test image like you did before, close it, rightclick on its icon and select Print. Windows will print it without using any editing software.
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  #16  
Old 07-23-2004, 08:48 AM
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Still does same thing. Darn.
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  #17  
Old 07-23-2004, 10:22 AM
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Finally!!!! I got a full print without a portion of the image being cut off. I have been emailing the Epson Support Service and I must admit I am very impressed with their promptness.

What finally seemed to have worked is uninstalling the Epson drivers and software, disconnecting the printer, turning off the printer, and reinstalling the dirvers and Monitor 3 software and letting the computer plug-n-play from scratch.

Thanks to all that offered help. It was a very frustrating process!
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  #18  
Old 07-23-2004, 11:17 AM
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Glad you finally got it all sorted out, but sorry you had to go through all that.
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  #19  
Old 07-23-2004, 11:19 AM
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The trials of printing. I figured it was something simple and most likely something that had corrupted. It was just frustrating to see everything in the print preview window and have the printer not fully print the image no matter how much I shrunk it.
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  #20  
Old 07-23-2004, 11:22 AM
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With all the horrible customer service I have dealt with this week on various issues as well as heard stories through others, it was so nice to see that Epson does support right.
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