RetouchPRO

Go Back   RetouchPRO > Business > Legal Issues
Register Blogs FAQ Site Nav Search Today's Posts Mark Forums Read


Legal Issues Copyright, releases, likeness rights, licenses, etc.
NOT a replacement for professional council

Client Issue on usage

Reply
 
Thread Tools
  #1  
Old 04-04-2012, 06:35 PM
FCP FCP is offline
Junior Member
 
Join Date: Oct 2011
Posts: 17
Client Issue on usage

First, I should mention that I'm not only a retoucher but a photographer as well. I understand usage rights, permissions and proper etiquette.

I am in the process of designing a new web site. I'm NOT a web designer
and everything I do is trial, error, test, trial, error,test. One thing I've learned using Dreamweaver is that what might play nice in a Dreamweaver browser test may not play nice in a live test. I do both, build a page and test it through Dreamweaver and then upload to my server for a live test.

I've been playing around with different layouts using different images. These images vary and some are from clients. I unintentionally left a test home page live with client images on it and they found out. The response was not a pleasant one and was hoping someone can advise me on how I should handle it. It's a very important client, my largest one. They sent me a very aggressive email in which they appear very upset. Personally, I would not have reacted in such a way but I understand to a certain extent.

I explained in a response that it was unintentional and that If I ever wanted to use the images I would get permissions, give credit, and also give a back link. I haven't heard back yet. I can't lose this client. Any advise ?

F
Reply With Quote top
  #2  
Old 04-04-2012, 08:56 PM
shift studio's Avatar
shift studio shift studio is offline
Senior Member
 
Join Date: Feb 2009
Location: Calgary, Canada
Posts: 389
Re: Client Issue on usage

I find myself second guessing myself when I don't hear back in a timely manner, and wondering if a client isn't responding for this reason or that - imagining the worst. 99 times out of 100, I just haven't waited long enough.

So, how long has it been since your response?

edit: not that this has happened 100 times!!

Last edited by shift studio; 04-04-2012 at 09:03 PM. Reason: add a note
Reply With Quote top
  #3  
Old 04-04-2012, 08:58 PM
FCP FCP is offline
Junior Member
 
Join Date: Oct 2011
Posts: 17
Re: Client Issue on usage

Just a few hours. He actually said. "Do not call me, well discuss this tomorrow"

Last edited by FCP; 04-04-2012 at 09:06 PM.
Reply With Quote top
  #4  
Old 04-04-2012, 09:02 PM
shift studio's Avatar
shift studio shift studio is offline
Senior Member
 
Join Date: Feb 2009
Location: Calgary, Canada
Posts: 389
Re: Client Issue on usage

yikes! Okay, next step is to back off a bit. Let him cool down.
From your description it sounds pretty innocent - is this guy a bit over-dramatic?
a hothead?

--Shift Studio.

edit: don't answer that - he may see your thread here too

Last edited by shift studio; 04-04-2012 at 09:12 PM.
Reply With Quote top
  #5  
Old 04-04-2012, 09:24 PM
FCP FCP is offline
Junior Member
 
Join Date: Oct 2011
Posts: 17
Re: Client Issue on usage

Well, I really don't know him too well even though we've been doing business for over a year now. He appears to be very strict with his business practices. He seems like a real nice guy otherwise.

In this case, in my opinion, he's being over dramatic. I don't blame him to much but he should have spoke to me instead of reacting over email which can be misleading in terms of emotional intent. I'm just looking for a way to deal with it at this point. I always try to do the right thing.
Reply With Quote top
  #6  
Old 04-05-2012, 02:34 AM
creativeretouch creativeretouch is offline
Senior Member
 
Join Date: Jan 2010
Location: London
Posts: 502
Re: Client Issue on usage

If client said "wait till tomorrow," you should respect his decision. He might be busy with some other thing.

Don't try to make him upset twice within one day

----------------------------
http://shotworldwide.com
Reply With Quote top
  #7  
Old 04-05-2012, 02:34 AM
dataflow's Avatar
dataflow dataflow is offline
Senior Member
 
Join Date: Feb 2008
Posts: 158
Re: Client Issue on usage

just apologize.
but dont just say it wont happen again instead tell him that you have implemented steps/workflow to insure you dont make the same mistake.
(make sure you think of ways of doing that in case he asks)

in your on words of course
Reply With Quote top
  #8  
Old 04-05-2012, 08:10 AM
FCP FCP is offline
Junior Member
 
Join Date: Oct 2011
Posts: 17
Re: Client Issue on usage

Thank you everyone. I hope I can retain this client.
Reply With Quote top
  #9  
Old 04-05-2012, 10:31 AM
capice capice is offline
Senior Member
 
Join Date: Mar 2012
Posts: 178
Re: Client Issue on usage

As a photographer you know the drill and I guess your client is right. Maybe not in the way to react but ...you should'nt have used clientimages without proper conscent in writing/email. I hope you will work it out, good luck.
Reply With Quote top
  #10  
Old 05-16-2012, 01:17 AM
Anthony Wood Anthony Wood is offline
Junior Member
 
Join Date: Apr 2012
Location: London
Posts: 19
Re: Client Issue on usage

You made a mistake. It happens. Apologise sincerely with an explanation (but without grovelling) as you have - then move on. Sometimes people who get angry like this just let off steam and that's it. You may or may not lose the client. Good luck!
Reply With Quote top
Reply

  RetouchPRO > Business > Legal Issues


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Paintbrush issue with photoshop... Siciliana Software 1 02-13-2012 12:26 PM
Photoshop Issue That I can't Resolve ::: Deanster Photoshop Help 7 01-29-2012 08:07 PM
Free digital imaging ezine (issue #19) plugsnpixels Software 0 04-18-2011 06:18 PM
Scanning: info: v500 negative/slide scanning issue Jerryb Input/Output/Workflow 8 03-16-2011 05:55 PM
Expanding Client Base demandapanda Work/Jobs 0 02-08-2011 04:51 PM


All times are GMT -6. The time now is 01:19 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2016 Doug Nelson. All Rights Reserved