[TreesOfMyTime]

Originally Posted by skydog

For those of you who own Lucis Art...if you don't have it...download and SAVE a copy of the file and your access code. If you happen to have a computer crash it looks like you will not get support.
I'm begining to wonder if this is more about marketing and price vs improved technology. I'm not aware of any other plugn at this price.
Plugnpixels...have you become an paid agent of the developer?

I think that I read that this site had a financial connection, however small. The discount shows that. NAPP obviously has a similar relationship.

When I had questions about Lucis Art, Plugsnpixels was pretty straight forward about things with me. It was great to get a response to my questions, because Barbara at Lucis never seemed to answer emails. Having said that, when I called her, She was forthcoming and helpful and after the info from Plugnpixels and Barbara's resonse, I bought Lucis Art.

And based on what I can predict, I will buy the new Pro version (Intel based for Mac). I have to admit though, that the companies non human "persona" seems "Dickensian"

[plugsnpixels]

Hi Don, I think what you're seeing with Barbara is a sole-proprietor running her business singlehandedly (and I think she's involved with other ventures besides developing LucisArt), and sometimes it gets to be too much for one person. That would explain the delayed email responses, but phone support is conducted during scheduled times.

But this particular time period is one of transition for her (ending sales of LucisArt/Lucis Pro and developing LucisArt Pro, with a needed vacation thrown in), so she is going to prefer email-based correspondence beginning at the end of this month.

[TreesOfMyTime]

Originally Posted by plugsnpixels

Hi Don, I think what you're seeing with Barbara is a sole-proprietor running her business singlehandedly (and I think she's involved with other ventures besides developing LucisArt), and sometimes it gets to be too much for one person. That would explain the delayed email responses, but phone support is conducted during scheduled times.

But this particular time period is one of transition for her (ending sales of LucisArt/Lucis Pro and developing LucisArt Pro, with a needed vacation thrown in), so she is going to prefer email-based correspondence beginning at the end of this month.

Yes, I am looking forward to the new product and I hope that those more creative types here, might contribute a good tutorial to the Forum.