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LucisArt Registration Problem

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  #1  
Old 06-17-2009, 06:16 AM
isabel95 isabel95 is offline
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LucisArt Registration Problem

I have a legal older version of LucisArt and installed it in a new HP laptop. Put it in the 32 bit version of Photoshop and it won't accept the license number - says it's invalid.

To make sure I was entering the right number I copied and pasted it from the email which included the number.

Any idea how I can get it to work?

Isabel
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  #2  
Old 06-17-2009, 12:32 PM
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sylvia1065 sylvia1065 is offline
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Re: LucisArt Registration Problem

I think your best bet is to contact the Lucisart company.
Sylvia
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Old 06-17-2009, 12:34 PM
isabel95 isabel95 is offline
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Re: LucisArt Registration Problem

Thank you, Sylvia.
Isabel
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Old 06-17-2009, 12:41 PM
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sylvia1065 sylvia1065 is offline
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Re: LucisArt Registration Problem

I'm sorry I couldn't help, but I think they're pretty much the only ones who can do something for you. Good luck
Sylvia
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Old 06-17-2009, 12:45 PM
isabel95 isabel95 is offline
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Re: LucisArt Registration Problem

I sent a copy of the registration letter with the number in my files and sent it to the email address in that letter.

Hopefully I will get some helpful response.

Thank you for nudging me.

Isabel
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Old 06-17-2009, 09:00 PM
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skydog skydog is offline
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Re: LucisArt Registration Problem

Let us know if you get assistance...
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  #7  
Old 06-18-2009, 02:03 PM
isabel95 isabel95 is offline
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Re: LucisArt Registration Problem

Quote:
Originally Posted by skydog View Post
Let us know if you get assistance...
I did get a reply from Barbara - told me that Lucis wouldn't work in 64 bit PS, that I had to have it in 32 bit PS. I had installed it in 32 bit and it wouldn't accept the copy and pasted license key.

Today, just for the heck of it, I painstakingly entered it number and letter one by one.

It worked!

Go figure.

isabel
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  #8  
Old 06-18-2009, 02:15 PM
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sylvia1065 sylvia1065 is offline
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Re: LucisArt Registration Problem

Quote:
Originally Posted by isabel95 View Post
Today, just for the heck of it, I painstakingly entered it number and letter one by one.

It worked!

Go figure.
Great !!
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