LucisArt Registration Problem

[isabel95]

I have a legal older version of LucisArt and installed it in a new HP laptop. Put it in the 32 bit version of Photoshop and it won't accept the license number - says it's invalid.

To make sure I was entering the right number I copied and pasted it from the email which included the number.

Any idea how I can get it to work?

Isabel

[sylvia1065]

I think your best bet is to contact the Lucisart company.
Sylvia

[isabel95]

Thank you, Sylvia.
Isabel

[sylvia1065]

I'm sorry I couldn't help, but I think they're pretty much the only ones who can do something for you. Good luck
Sylvia

[isabel95]

I sent a copy of the registration letter with the number in my files and sent it to the email address in that letter.

Hopefully I will get some helpful response.

Thank you for nudging me.

Isabel

[skydog]

Let us know if you get assistance...

[isabel95]

Originally Posted by skydog

Let us know if you get assistance...

I did get a reply from Barbara - told me that Lucis wouldn't work in 64 bit PS, that I had to have it in 32 bit PS. I had installed it in 32 bit and it wouldn't accept the copy and pasted license key.

Today, just for the heck of it, I painstakingly entered it number and letter one by one.

It worked!

Go figure.

isabel

[sylvia1065]

Originally Posted by isabel95

Today, just for the heck of it, I painstakingly entered it number and letter one by one.

It worked!

Go figure.

Great !!