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Photo Restoration Repairing damaged photos

I believe I messed up the Board

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  #11  
Old 01-09-2003, 12:49 AM
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T Paul T Paul is offline
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Additional Information

Quote:
When you save a JPEG file with the Image Preview preference selected, Photoshop saves a preview of the file for display in Windows. Some page layout applications can't read the Windows preview data for JPEG files saved from Photoshop 7.0 in Windows 2000.

If you use the Save for Web command or save the file as PDF, Photoshop doesn't add preview data to the image.
Adobe Support Knowledge Base


~T
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  #12  
Old 01-09-2003, 12:58 AM
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Wow - great research T!! I'm surprised we haven't seen this problem before.

Jeanie
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  #13  
Old 01-09-2003, 01:09 AM
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I think we have just been lucky and that most people have fortunately chose the save for web option when saving their images.

~T
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  #14  
Old 01-09-2003, 01:15 AM
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T -- good job of finding the cause!

I use IE6 on Win98 OS, and I can't visit the new Challenges (posted within the Gallery space) or the Gallery without getting my browser screwed up.

Are we going to post a request to PS7 users to check their uploaded files to make sure they used "Save for web"?

(I just downloaded PS7 upgrade -- I'm glad that I use "Save for web", and I'm glad that I learned about this my first day of PS7 use.)
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  #15  
Old 01-09-2003, 01:20 AM
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CJ

Thanks. I think Doug should give me a gold star

For a temporary fix, you can view the challenges if you close your browser and reopen it then go to challenges without going to the gallery. The moment you go to the gallery the IE browser will be corrupted and no longer will be able to display images. Also it appears that Netscape doesn't have this glitch. So you might consider downloading it as a backup browser.

~T
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  #16  
Old 01-09-2003, 01:47 AM
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CJ Swartz CJ Swartz is offline
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I'd recently downloaded Mozilla, so I installed it and it works fine -- I can view any of the Gallery and Challenge images and also see attachment files in threads.

We need a permanent fix for this.
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  #17  
Old 01-09-2003, 12:09 PM
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Good job T!!! I also agree with Chuck that there is something else going on here too or this problem would've been present from the time of PS 7s release. I have a feeling not that many use that save for web feature. I think we definately have something to go on here though and that's more than we had yesterday or the day before that. Let's hope we can get this worked out soon.
DJ
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  #18  
Old 01-09-2003, 12:44 PM
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If you are not using the "save for web" option but you have set Preferences to disable the saving of "preview" data in output files that seems to fix the problem as well.

Quote:
Solution 2
Disable the Image Preview preference in Photoshop, save a copy of the file, and then import the copy into the page layout application:
1. In Photoshop, choose Edit > Preferences > File Handling.
2. Choose Never Save from the Image Previews pop-up menu.
3. Click OK.
4. Open the JPEG file, and choose File > Save As.
5. Select As a Copy, and specify a filename and location for the copy.
6. Click Save.
7. Import the copy into the page layout application.
Or perhaps if you have applied the 7.01 patch to PhotoShop, that might fix the problem as well (meaning that the images won't corrupt a browser, but it won't fix the viewing problem if the images were saved wrong, because I have the latest update and I can't view the gallery with IE).

I think the key is to find out how the trouble images were saved. Did the they have the 7.01 update? Did they use the "save for web option"? Or did they have the image preview disabled? Once we find out those answers perhaps we can work the solution.

~T
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  #19  
Old 01-09-2003, 02:07 PM
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Is someone working on fixing the current problem with viewing the gallery?

Are people being asked to delete and re-upload their images, or whatever might work so that we can get the "corrupted" files out of the website?

I changed my browser from IE5 to 6 so I could view the new site without the errors that occurred when using IE5; now do I have to give up IE altogether?
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  #20  
Old 01-09-2003, 02:30 PM
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We are still not positive what is causing the corruption of the IE browser. I am only guessing that it might be the PhotoShop 7.0 JPEG issue mentioned above. The issue is being looked into and once a solution is discovered, the fix will be implemented as quickly as possible. For the meantime use an alternative browser to view the gallery such as Netscape or Mozilla. You can use IE to view all other pages as long as you don't go to the gallery. Sorry for the inconvience. Currently I am in the same boat as you.

~T
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