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Photo Retouching "Improving" photos, post-production, correction, etc.

Omg

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  #121  
Old 12-31-2009, 08:51 PM
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Re: Omg

Still no darn release date. I can see it stretching into Feb at this rate.
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  #122  
Old 01-12-2010, 05:42 PM
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Re: Omg

Quick question to anyone who has ordered. Have any of you been in touch with their customer service team? I have a shipping address query and need to check some info with them and I hvent gotten a response for a few weeks.
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  #123  
Old 01-13-2010, 03:26 AM
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Der_W Der_W is offline
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Re: Omg

Quote:
Originally Posted by Digital Photoshop High End Retouching
Release timeframe: January 29th
So there is a timeframe now :-).
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  #124  
Old 01-13-2010, 07:08 AM
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Re: Omg

Ah good finally a release date. I can breath a sigh of relief.
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  #125  
Old 01-13-2010, 09:24 AM
dweekley dweekley is offline
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Re: Omg

gamedonechanged.....i've had several communications, maybe check your spam folder?
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  #126  
Old 01-14-2010, 04:26 PM
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Re: Omg

Unfortunatley I had it set that all spam gets deleted instantly but I was receiving mail from them fine before. When was the last time you received an email from them?
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  #127  
Old 01-14-2010, 05:42 PM
dweekley dweekley is offline
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Re: Omg

I think it was mid to late december. i know that i use a yahoo address for alot of my mail and i have recently found mail from both 2 friends and from retouchpro in my spam folder even though i've recieved previous mails fine before too (even on the same day in one case) i think it had to do with the generic subject line but i keep a close eye on my spam now and only delete them after i review the names and subjects. anyway, i'd recommend updating your spam setting to not delete right away at least for a few days and send them another mail. it took a couple days in one case but in the 4 or so mails I always got a reply. give them another try. let me know if you have success. if in a couple days you don't hear back maybe pm godmother and see if she knows if something unusual is going on.

by the way, not sure what your question is but one I ask was if they could accomodate a shipping address that is different than the billing address and for security reasons they will not.

Last edited by dweekley; 01-14-2010 at 05:48 PM.
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  #128  
Old 01-14-2010, 05:52 PM
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Re: Omg

Thanks I will give it till Saturday if not I will send godmother a pm.

Regarding my query well basically my billing address has changed recently so is different to the one that is on file for my order so I was just asking them if they need me to update them with a new address. I've sent them like 4 mails since Xmas and no reply. But I also sent them one from my yahoo address too so lets see what happens.

Cheers for the reply though. Will keep you posted.
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  #129  
Old 01-15-2010, 04:10 AM
dweekley dweekley is offline
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Re: Omg

she is always quite busy but willing to help plus she has a vested interest and that would be my next step. hope it is not necessary. i would also guess they are not a big shop and could well be swamped with work to push this new dvd out on time. but regardless customer service is critical if they want to succeed. fingers crossed for you, i know it's an unsettling feeling to shell out that money and feel like it's a black hole.
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  #130  
Old 01-16-2010, 03:41 PM
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Re: Omg

Very upset here tonight. Finally got a response from them and all they said was

"Your order has been cancelled, sorry it didn't work out". No mention if my CC has been credited or I should place another order becasue of the address change.
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