RetouchPRO

Go Back   RetouchPRO > Technique > Photo Retouching
Register Blogs FAQ Site Nav Search Today's Posts Mark Forums Read


Photo Retouching "Improving" photos, post-production, correction, etc.

How do you handle problematic clients?

Reply
 
Thread Tools
  #1  
Old 07-02-2015, 12:12 AM
testerke testerke is offline
Member
 
Join Date: Apr 2012
Posts: 30
How do you handle problematic clients?

Hi Guys and Girls,

Usually I have no problems with clients but sometimes they are killing me.
I have patience and if the clients know what they want there is no problem because they can tell you what changes they want.
In the other hand if they know what they want but can't explain that just show you 3-4 completely different reference images and you need to figure out they wishes.

For example:
1, They have a low quality image and they want a high-end look.
Photoshop is like magic but for that they need a real magic
2, The client shows you what he/she wants and if you do that he/she says "this is not that"

If you have met with those conditions how you handle it?


Thank you
Reply With Quote top
  #2  
Old 07-02-2015, 12:38 AM
Repairman's Avatar
Repairman Repairman is offline
Senior Member
 
Join Date: Dec 2010
Location: Bristol UK
Posts: 683
Re: How do you handle problematic clients?

Manage expectations. Show them a rough 10 minute retouch of your interpretation of the briefing that will help them to crystallise their thoughts. That will save you hours in the long run. This not only helps you to quote but enables you to hike the price later if they change their minds.
Reply With Quote top
  #3  
Old 07-02-2015, 09:06 PM
Benny Profane's Avatar
Benny Profane Benny Profane is offline
Senior Member
 
Join Date: Mar 2006
Location: third stone from the sun
Posts: 582
Re: How do you handle problematic clients?

Somebody isn't exchanging Xmas cards........
Reply With Quote top
  #4  
Old 07-02-2015, 10:30 PM
testerke testerke is offline
Member
 
Join Date: Apr 2012
Posts: 30
Re: How do you handle problematic clients?

Quote:
Originally Posted by Benny Profane View Post
Somebody isn't exchanging Xmas cards........
Sorry but I just don't understand...
Reply With Quote top
  #5  
Old 07-05-2015, 01:21 PM
DJSoulglo's Avatar
DJSoulglo DJSoulglo is offline
Senior Member
 
Join Date: Jan 2006
Location: Amsterdam
Posts: 475
Re: How do you handle problematic clients?

The answer is always the same. If you want to match that reference, with this input, it is going to take a long time. About 3 days per image. Money softens the blow of them being idiots. Although lately I've been getting more and more completely idiotic requests. But they're willing to pay, so whatever.
Reply With Quote top
  #6  
Old 07-05-2015, 01:32 PM
Doug Nelson's Avatar
Doug Nelson Doug Nelson is offline
Janitor
 
Join Date: Aug 2001
Posts: 7,068
Blog Entries: 21
Re: How do you handle problematic clients?

Be strict but pleasant. If you get a reputation as a pushover, you'll eventually be getting clients only because you're a pushover. Many clients respect being told they're asking for something unreasonable. You'll have a much longer and more satisfying career if you cultivate those and cut the others loose.

Plus, once you've decided to cut a client loose you'll be surprised how many change their tune to stay with you.
Reply With Quote top
Reply

  RetouchPRO > Technique > Photo Retouching


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
How Photoshop savvy are your clients? Doug Nelson Work/Jobs 4 05-06-2015 06:35 PM
How do I get more retouching clients Abicus Work/Jobs 5 12-13-2012 01:49 AM
What color space can handle my printer? santoro80 Input/Output/Workflow 14 01-28-2011 01:03 PM
Retoucher looking for agencies & fashion clients Delicate_Media Classifieds 0 01-25-2011 11:48 AM
Youtube video rentals - problematic mkunert RetouchPRO LIVE 2 10-26-2010 01:20 AM


All times are GMT -6. The time now is 11:09 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2016 Doug Nelson. All Rights Reserved