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Installation problem Elements6

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  #1  
Old 09-26-2008, 03:40 AM
blinks blinks is offline
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Unhappy Installation problem Elements6

Tried installing Elements6 on XP. Power outage interrupted original installation. When I started the process again, everything proceeded normally until a message "Insert disk 1: " appeared, although disk was in drive. When I hit "OK" button, message keeps repeating and nothing else happens.

I have attempted to delete all traces of previous installation attempt and start again, but the same thing keeps happening.

Would be very grateful for any help...seems impossible to get a response from Adobe site.

Thanks
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Old 09-26-2008, 07:29 AM
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Juergen D Juergen D is offline
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Re: Installation problem Elements6

Try the Windows Installer CleanUp Utility:
http://support.microsoft.com/kb/290301

Juergen
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  #3  
Old 09-26-2008, 11:07 AM
blinks blinks is offline
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Re: Installation problem Elements6

Many thanks, Juergen. Will try that.
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  #4  
Old 09-26-2008, 11:25 AM
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albatrosss albatrosss is offline
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Re: Installation problem Elements6

How about a System Restore?
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  #5  
Old 09-26-2008, 11:48 AM
blinks blinks is offline
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Re: Installation problem Elements6

Tried system restore to various highlighted dates, but on re-start, got message that system could not be restored to any of the dates I tried.
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  #6  
Old 11-23-2008, 12:16 PM
blinks blinks is offline
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Re: Installation problem Elements6

Installation cleanup utility worked perfectly. Thanks Juergen!
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