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Known Photoshop Help Folder Problem

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Old 11-27-2005, 10:54 PM
Janet Petty's Avatar
Janet Petty Janet Petty is offline
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Known Photoshop Help Folder Problem

While blithely retouching photos last night the Help folder in CS2 suddenly went berserk. It duplicated itself many times and eventually shut down entirely. Accessing Help became a thing of the past. The error message created reads as follows:

The operation could not be completed. The instruction at "0x00864a4d" referenced memory at "0x01500b08". The memory could not be written.
It seems this is a known problem with Adobe products that has no simple fix. I followed the instructions found at the Adobe site to the letter. The problem was that their are at least 3 sets of instructions--only one of which worked. The patch (to use the term loosely) provided by Adobe does not work.

Five hours after the problem manifested itself, I now have my Adobe programs up and running again. Here is what I did if any of you encounter the same problem.

I totally deleted the Adobe Help Folder. Then I installed the Adobe programs over the top of the current installation. Yes, there is a way provided to do that in your install. So far, that has "fixed" the problem. If it occurs again, you will be among the first to know.

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