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PS7 Tech Support?

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  #1  
Old 02-13-2004, 06:18 AM
Andy D Andy D is offline
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PS7 Tech Support?

HI All,
I am a newbie here. I recently got a copy of PS7 and installed it on my XP machine but it seems to crash unpredictably. It is a bit on a pain tas you might imagine. I wondered whether anyone knows of any issues relating to compatability?

Cheers

Andy
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Old 02-13-2004, 07:00 AM
Xaran Xaran is offline
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None that I am aware of. I ran PS7 fine on my XP machine - now upgraded to CS with no problems apart from the filter gallery being slow to load.

Christine
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Old 02-13-2004, 08:13 AM
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Leah Leah is offline
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PS7 runs fine on my XP machine. What spec does the machine have? And did it come with Windows XP or did you upgrade?
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Old 02-13-2004, 09:30 AM
Vikki Vikki is offline
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Mine works fine as well, on XP.
I recall reading somewhere that pirated copies of Photoshop will exhibit that kind of behavior (not sure if it was for v7 or just CS).
Have you tried Adobe support?
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Old 02-13-2004, 11:35 AM
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sPECtre sPECtre is offline
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The only mother boards that I remember causing prolem were asus P3B* series, I think prior revision 1.3... but I'm not sure.
There was also a Sony Vaio notebook...

Usually what also causes crashes is bad memory or old videocard drivers.
For some reson I can't access the Adobeforum's FAQ entry pertaining to crashes with Photoshop. In the meantime, look at this knowledgebase article: http://www.adobe.com/support/techdocs/2bca6.htm
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Old 02-13-2004, 12:19 PM
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Doug Nelson Doug Nelson is offline
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You might also want to install the 7.01 update.
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Old 02-13-2004, 03:04 PM
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sPECtre sPECtre is offline
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Of course, how did I miss that!
you can also try that entry: http://www.adobe.com/support/techdocs/2256a.htm
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