PS7 Tech Support?

Andy D · #1 02-13-2004, 05:18 AM

HI All,
I am a newbie here. I recently got a copy of PS7 and installed it on my XP machine but it seems to crash unpredictably. It is a bit on a pain tas you might imagine. I wondered whether anyone knows of any issues relating to compatability?

Cheers

Andy

Xaran · #2 02-13-2004, 06:00 AM

None that I am aware of. I ran PS7 fine on my XP machine - now upgraded to CS with no problems apart from the filter gallery being slow to load.

Christine

Leah · #3 02-13-2004, 07:13 AM

PS7 runs fine on my XP machine. What spec does the machine have? And did it come with Windows XP or did you upgrade?

Vikki · #4 02-13-2004, 08:30 AM

Mine works fine as well, on XP.
I recall reading somewhere that pirated copies of Photoshop will exhibit that kind of behavior (not sure if it was for v7 or just CS).
Have you tried Adobe support?

sPECtre · #5 02-13-2004, 10:35 AM

The only mother boards that I remember causing prolem were asus P3B* series, I think prior revision 1.3... but I'm not sure.
There was also a Sony Vaio notebook...

Usually what also causes crashes is bad memory or old videocard drivers.
For some reson I can't access the Adobeforum's FAQ entry pertaining to crashes with Photoshop. In the meantime, look at this knowledgebase article: http://www.adobe.com/support/techdocs/2bca6.htm

Doug Nelson · #6 02-13-2004, 11:19 AM

You might also want to install the 7.01 update.

sPECtre · #7 02-13-2004, 02:04 PM

Of course, how did I miss that!
you can also try that entry: http://www.adobe.com/support/techdocs/2256a.htm