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Photoshop Keeps Craping Out

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  #1  
Old 06-09-2004, 02:44 PM
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Rogue Rogue is offline
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Thumbs up Photoshop Keeps Craping Out

When I fire up ps, while it is loading up mid way through it fails and disappears.

I have restarted my comp a few times even shutting it down for 5 mins, but it didnt help. What is my prob?

Im running it on a pc. Never had probs in the past.
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Old 06-09-2004, 04:47 PM
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DannyRaphael DannyRaphael is offline
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Quote:
Originally Posted by Rogue
When I fire up ps, while it is loading up mid way through it fails and disappears.

I have restarted my comp a few times even shutting it down for 5 mins, but it didnt help. What is my prob?

Im running it on a pc. Never had probs in the past.
Are you saying until recently PS came up w/o complaint, but all of a sudden it's going into the bucket?

What version of Photoshop? What version of Windows?

Any symptoms, like error messages? Reason I ask is there have been problems reported lately about getting messages regarding serial number expiration.

What, if anything, have you changed lately on your computer, e.g., new programs installed or uninstalled, Windows service pack updates, etc.?

Have you tried uninstalling/reinstalling Photoshop?

With additional info, maybe someone can make suggestions.

~Danny~
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Old 06-09-2004, 09:42 PM
DigitalDevo DigitalDevo is offline
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May want to try uninstalling and re-installing.. If a program has crashed sometimes files needed for it to run can become corrupted. I would start out trying this.. then if this does not work.. more details on what was done prior to problem starting could help.
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Old 06-09-2004, 09:52 PM
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Duv Duv is offline
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I'm not sure if it would cause PS to crash but in any case you may want to go to Internet Explorer; Options: General, and delete all files and cookies. My system always runs better when I do this.

Cheers
Dave
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Old 06-10-2004, 05:19 PM
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Chip Hildreth Chip Hildreth is offline
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You should also try to trash the 'preferences' file. It is not deleted when you reinstall and is often the cause of the kind of problem you describe.
Different versions of PS and different OS's put the prefe file in different locations. Here's a place to start if you need more info...

http://www.adobe.com/support/techdocs/34826.htm
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Old 06-10-2004, 05:56 PM
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Kissed Vixen Kissed Vixen is offline
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this might be something

I have a simular problem from time to time..
in photoshops prefs, check how much ram is dedicated to photoshop and also check your scratch disks.
If your running photoshop cs, it is a bit of a hog! you need good ram and lots of scratch disk space.. and watch what other bigger programs are running.
I noticed when I am running a few big things and try to open photoshop, it does just what you said..

one other thing you might want to check, did you install any new plugins lately...

some if they don't agree with your system will crash photoshop when loading.

hope it helps!
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Old 06-10-2004, 08:35 PM
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PS system errors or freezes

This might help...

Troubleshooting system errors or freezes in Photoshop (7.0 and CS on Windows XP)
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  #8  
Old 06-11-2004, 12:52 PM
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Rogue Rogue is offline
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Unhappy Uninstall, reinstall, no luck

I am running ps 7 on win2k.
I have had no error messages and the only thing new I installed was the latest update from microsoft for Direct X.

I have uninstalled and deleted the ps 7 that didnt remove itself after the uninstall as well as the ps 7 folder in the regestry.

I then reinstalled it and I got the message about the scratch disk being on the same volume I hit ok and I am back at square one.
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Old 06-11-2004, 01:55 PM
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T Paul T Paul is offline
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Try this then...

Troubleshooting system errors or freezes in Photoshop (7.0 and CS on Windows 2000)

Also have you installed the latest update...7.0.1?

Quote:
The latest version of Photoshop may be more compatible with the operating system and hardware drivers. Before you install an update or upgrade, make sure that the system meets the requirements.

The free Photoshop 7.0.1 update is available from the Adobe Web site .
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Old 06-11-2004, 03:10 PM
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DannyRaphael DannyRaphael is offline
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Hmmm...

If updating 7.0 to 7.01 doesn't help, I think I'd be reluctant to apply a bunch of other changes until I knew the cause of the problem.

Seems that if all was OK before the MSFT Direct X updates, and things went sideways afterwards, even after uninstall/reinstall of PS 7, would it make sense to uninstall 7.01, backout the Direct X updates (if possible) followed by reinstalling 7.0? In theory that should get you back to a usable PS environment... then you could troubleshoot from there.
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