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Doug Nelson 06-17-2011 04:54 AM

International rentals test (part 2)
Our first experiment with international rentals for our RetouchPRO LIVE shows was a mixed success. All the renters had very positive things to say, but it turned out the hosting company had...exaggerated...about their capabilities.

So I continued my search.

I've found another candidate. This one lacks some of the interface polish of our previous attempt, but they have the infrastructure and other techie stuff we need. And you can use PayPal.

The image quality is superb, virtually indistinguishable from the live show if viewed full-screen. The downside is that there is no "non-HD" version, so those with sub-3Mbps broadband should skip this round (use to check).

I've posted one of our most popular shows ever, Amy Dresser's second show (AKA "Face") for rental using this new service. This is possibly Amy's best demonstration of her signature "shine" technique, and she answers a LOT of general questions about her retouching and life as a professional retoucher at the end.

As with all our rentals, you can pause, rewind, and watch as many times as you like over the 3-day rental period.

Give it a try, and report back here about how your viewing/renting experience went and don't forget to mention what country you rented from. Please use the separate show thread for comments/questions about the show itself.

Remember that if you're in the US you can rent this show regardless of your broadband speed, and all of our other shows besides on our YouTube channel.

Mike Abbott 06-17-2011 09:00 AM

Re: International rentals test (part 2)
Hi Doug,
Unless its at my end... there seems to be some HTML glitch on the rentals link above. The page only partially loads for me.

Doug Nelson 06-17-2011 11:46 AM

Re: International rentals test (part 2)
There's not much there, just the player, an animated gif, and a sentance about posting feedback. Are you seeing even less than that?

Andy Bird 06-17-2011 11:57 AM

Re: International rentals test (part 2)
I'm afraid so, Doug! All we can see is the running gif and a blank flv/shockwave player which when clicked, opens a duplicate page in Chrome and in Firefox.

Pity: The Dynamo player was awesome!
Thanks for working on this.

Also, any time paypal is available, i'm there.
It's not wise to have to enter your credit card details into so many different places.

Doug Nelson 06-17-2011 12:20 PM

Re: International rentals test (part 2)
This is weird. It's showing up just fine for me. Are you using some sort of blocker? The player has a different UI, but at its core it's the same player as the Dynamo player, loaded in the same fashion.

Paypal is on my "must have" list for any new hosting service.

Andy Bird 06-17-2011 12:28 PM

Re: International rentals test (part 2)
Firefox and Chrome open up a duplicate window tab with HTML is showing.

Safari works! Loading the player complete with a "channels" tab on the right and all the GUI bits… but for me a "cannot connect to server" pop up which is likely a recent local DNS issue.

Doug Nelson 06-17-2011 12:39 PM

Re: International rentals test (part 2)
For some reason it's only working correctly in IE. I'm on the phone with support right now.

Doug Nelson 06-17-2011 03:12 PM

Re: International rentals test (part 2)
OK, I've got it working for my versions of IE, Firefox, and Chrome (I don't have Safari).

Let me know how it works for you.

Gingi 06-17-2011 10:11 PM

Re: International rentals test (part 2)
Chrome and Firefox only open a duplicate of the initial screen, and only
a link to YouTube (not very helpful for non-US viewers.)

Firefox using IE Tab does open pop-up window with the show, but only
allows you to rent the video, not see a trial. Since I have already seen
this show (twice), do not want to pay another time.

Most people will probably react like me, not wanting to purchase a show
they have already seen. There really ought to be a button for a free, small
trial presentation (as in the previous int'l attempt.)

Please don't give up the effort to allow non-US viewers to rent shows. The
service is simply too valuable to dump.

Also, thoroughly enjoyed Ctein's show. Different from your "regular"
presentations, but extremely valuable to anyone who has to scan and
retouch old photos, not work from highly-paid professional photographers.

Stan Greenberg, Kibbutz Kabri

Doug Nelson 06-17-2011 10:24 PM

Re: International rentals test (part 2)
The YouTube thing has me confused. Are you sure you're not clicking on the ad for our regular rentals?

You are correct that this service does not offer a preview (or even a thumbnail in the viewer, as you can see I had to kludge my own). But they only launched a few days ago, and they assure me both of those features are coming soon.

I certainly don't want anyone to pay to watch a show they've already seen, but I also didn't want to put up one with incredible demand and potentially disappoint a lot of users if this doesn't work.

Thanks for the feedback. No way will I give up my search.

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