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Need pop-up blocker help!

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  #1  
Old 08-07-2005, 01:10 PM
Tabby M.'s Avatar
Tabby M. Tabby M. is offline
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Join Date: Aug 2005
Posts: 5
Need pop-up blocker help!

Hey new here, I have a general web/computer question for you all, I am getting pop ups constantly, although I have both the Windows XP pop-up blocker and Internet Explorer 6.0 pop-up blocker turned on with NO exceptions allowed.
I am running Windows Firewall, Norton Anti-virus and Utiilities, Spybot, AD-Aware and MS Anti-spyware beta every day. (Sometimes more than once a day) I recently got rid of the stupid TEVY.exe thing, which I thought was causing it, but I am STILL getting popups. I have looked at all of my installed programs and none seem like spyware-causing crap. I have Windows Messenger turned off, although my kids use MSN messenger alot but I don't let them download any stuff off of it.
Also, my Qwest/MSN tries to connect itself to the net. When I put a parental block on my kids' screen-names, the connection stalls and wants to get 'parental permission' before it can finish connecting, so I know whatever it is is somehow connected to my kids screen-names.
Any ideas short of backing up my 200G hard drive, formatting it and re-installing programs one by one? (which would be a huge pain....) Tabby
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  #2  
Old 08-07-2005, 02:27 PM
Panpan's Avatar
Panpan Panpan is offline
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Join Date: Jun 2005
Location: Gatineau, QC Canada
Posts: 352
Here's something you could try.

Ctr-alt-del to bring up the Task Manager. Click on the processes tab, then click on the User Name column to sort the list. Scroll down to Windows User. Google every running process name you don't recognize to see if it's your culprit.

You can make this a lot easier by downloading Process Explorer. It's a free and robust Task Manager replacement that gives a lot more useful information than TM. Here's a video introduction.

Pierre
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  #3  
Old 08-08-2005, 02:31 AM
Gary Richardson's Avatar
Gary Richardson Gary Richardson is offline
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Join Date: Mar 2004
Location: Yorkshire, England
Posts: 2,717
Hi Tabby M,

Sounds like you've got a Malware infection, Auto Scanners like Spybot and AdAware don't always find all of them, some need removing manually.

First you need to download Hijack This from here Download Link
To a location on your computer where you can find it. We recommend you create a New Folder C:\Hijack This

It is important you unzip it into this folder for the following reasons.

1. If you run it from its Zip File, the program cannot create backups, which may be needed if mistakes are made.
2. If you put it in a Temp File, HJT and the backups may get deleted if we need to clear out your Temp Files as part of the cure.

Once it is located, Navigate to the folder using Windows Explorer or My Computer, and double click on HijackThis.exe..

When its opened for the first time you’ll get a startup screen.
Click on Don’t show this frame again when I start Hijack This then
Click on None of the above just start the program.

Before your first scan, we need to check the configuration.
Click on the Config button in the bottom right hand corner.
Now confirm the following are checked.

Make backups before fixing items
Confirm fixing & ignoring of items (safe mode)
Include list of running processes in logfiles


The other items should be unchecked.

Click the Back button to return to the Scan page.


Click on the Scan button, and wait for the scan to finish (this may take some time depending on the number of items in your log).

When finished the Scan button will turn to a Save Log button, click on this and save the log (by default to the same folder that HijackThis.exe is in).

To paste it into a Forum, do the following.

Navigate to your Hijack This folder, double click on the hijackthis.log file, a text document will now be open on your screen. Click on Edit/ Select All, then Edit/Copy, then open the Posting Screen on the Forum, right click in the screen, and click on Paste. The text should now be in the message. Press Submit.

If you post your HJT log here, I'll have a look at it for you, and tell you what you'll need to do.

DO NOT TRY TO REMOVE ANYTHING YOURSELF USING HJT NO MATTER WHO ADVISES YOU OTHERWISE, YOU CAN EASILY CAUSE SERIOUS DAMAGE TO YOUR COMPUTER IF YOU USE IT WRONGLY
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  #4  
Old 08-08-2005, 12:29 PM
Tabby M.'s Avatar
Tabby M. Tabby M. is offline
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Join Date: Aug 2005
Posts: 5
Tabby's Hijack logfile

Ok here it is! Thanks for your help! I am clueless. This computer is three years old, so it has a LOT of junk on it,sorry. Tabby

Logfile of HijackThis v1.99.1
Scan saved at 11:25:16 AM, on 8/8/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SYSTEM32\USRmlnkA.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\WPSC3PSW.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\SYSTEM32\USRshutA.exe
C:\WINDOWS\SYSTEM32\USRmlnkA.exe
C:\WINDOWS\ctfmon.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Palm\AlarmApp.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
c:\progra~1\intern~1\iexplore.exe
C:\Program Files\MSN Toolbar Suite\DS\02.05.0000.1082\en-us\bin\WindowsSearch.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\MSN Toolbar Suite\DS\02.05.0000.1082\en-us\bin\WindowsSearchIndexer.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\MSN\MSNCoreFiles\msn.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\MSN Toolbar Suite\DS\02.05.0000.1082\en-us\bin\WindowsSearchFilter.exe
C:\WINDOWS\system32\agentsvr.exe
C:\Program Files\HijackThis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.oakzrwmzsez.com/FmmYuoV4t...7AWYHxtQd.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com/isapi/redir...r=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir...r=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft.com/isapi/redir...ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.microsoft.com/isapi/redir...ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.qwest.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchcust.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://home.microsoft.com/access/autosearch.asp?p=%s
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = wmplayer.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1C36C8D7-DF43-D438-888B-4D1486A84882} - C:\DOCUME~1\Tabitha\APPLIC~1\WMABYT~1\ball funk.exe
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-us\msntb.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-us\msntb.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O4 - HKLM\..\Run: [USRpdA] C:\WINDOWS\SYSTEM32\USRmlnkA.exe RunServices \Device\3cpipe-USRpdA
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [WpsRePsw] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\WpsRePsw.EXE
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SETTINGSARMYATOMSITE] C:\Documents and Settings\All Users\Application Data\Openfragsettingsarmy\SoftInter.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [MSNClient] "C:\Program Files\MSN\MSNCoreFiles\msn.exe" /wsf:verify
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [agentsvr] C:\WINDOWS\system32\agentsvr.exe
O4 - HKCU\..\Run: [CTFMON] C:\WINDOWS\ctfmon.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [love list] C:\DOCUME~1\Tabitha\APPLIC~1\DVDSEC~1\DateShimUser.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: Alarm Manager.LNK = C:\Program Files\Palm\AlarmApp.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton SystemWorks\Norton GoBack\GBTray.exe
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\MSN Toolbar Suite\DS\02.05.0000.1082\en-us\bin\WindowsSearch.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-us\msntb.dll/search.htm
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearc...S_ZBxdm046YYUS
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0000.1082\en-us\msntabres.dll/229?677a5e9fea74467a8f9a3ec5c37df87
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0000.1082\en-us\msntabres.dll/230?677a5e9fea74467a8f9a3ec5c37df87
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/sh...4/mcinsctl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1122958006515
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary...o.cab32846.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/sh...21/mcgdmgr.cab
O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - http://entimg.msn.com/client/msnmusax2918.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/is...84/mcfscan.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/...ampx_en_dl.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
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  #5  
Old 08-08-2005, 12:51 PM
Gary Richardson's Avatar
Gary Richardson Gary Richardson is offline
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Join Date: Mar 2004
Location: Yorkshire, England
Posts: 2,717
Hi Tabby M,

Will take me a little while to research this log, get back to you ASAP.

Gary.
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  #6  
Old 08-08-2005, 01:48 PM
Gary Richardson's Avatar
Gary Richardson Gary Richardson is offline
Senior Member
 
Join Date: Mar 2004
Location: Yorkshire, England
Posts: 2,717
Hi Tabby M,

You have a LSP hijack, this is a serious infection, and will need expert guidance to help you remove it.

The following lines in your HJT indicate this.

O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\msn\msnsharedfiles\pclsp.dll


There are other infections, but this is a major one, and must be fixed by experts.

Try posting your log at any of the following forums for help.

http://spywarewarrior.com/index.php
http://castlecops.com/forums.html
http://forums.tomcoyote.org/
http://forum.malwareremoval.com

You will have to register, and give your e-mail adress, but you will not recieve any unsolicited mail by doing so, it's needed to enable your membership.

You may have to wait for a reply, as the experts are kept very busy.

The helpers on the above forums are the best, and their advice can be trusted,

UNDER NO CIRCUMSTANCES TRY TO FIX THIS WITH HJT, HJT CAN NOT BE USED FOR FIXING 010 ENTRIES, DOING SO WILL LOSE YOUR ABILITY TO CONNECT TO THE INTERNET.

Last edited by Gary Richardson; 08-08-2005 at 01:53 PM.
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  #7  
Old 08-08-2005, 06:44 PM
Tabby M.'s Avatar
Tabby M. Tabby M. is offline
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Join Date: Aug 2005
Posts: 5
thanks Gary!

Hey thanks so much--- I really appreciate your advice and all your help... Hopefully I can get rid of this thing. Pop-ups are SO ANNOYING! Tabby
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  #8  
Old 08-08-2005, 07:23 PM
Gary Richardson's Avatar
Gary Richardson Gary Richardson is offline
Senior Member
 
Join Date: Mar 2004
Location: Yorkshire, England
Posts: 2,717
Hi Tabby M,

No problem, glad to help.

This is a bit more serious than just pop-ups, they're just the visible manifestation of the infection. Your computer has been quite seriously compromised.

In your current state, none of the data on your computer is secure, you would be very unwise to make payments using a credit card, or do any online banking until you have cleared this from your machine.

You could also be used as a mule, to distribute spam, such is not the case at the moment, but the site who planted this on you has full access to your computer, and is able to download whatever programmes they wish onto you.

Good luck with getting it removed.

Gary
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