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...and explain that (almost) nothing they could do will break their computer.
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with Windows, it tends to be more than '(almost)'. it's my single biggest complaint with windows, that the o/s is so vulnerable to destroying itself and so hard to repair/restore. even booting up can be an adventure. yesterday, i booted up my xp machine and as it loaded itself up i suddenly had nothing but diagonal squiggly lines all across the screen. i could hear the little music thing as the desktop loaded up, but all i could see were the diagonal squiggles. the mouse pointer was there also, but couldnt see a thing of windows. my thoughts were, 'oh lord, my monitor is going bad #$!@#!' and 'maybe it's the vid card going bad #!#$@!' and '!#$!$# i cant afford this right now!' and other, like thoughts and general curses.
but, knowing that windows will do this at times, and having seen all the text screens one sees during booting up, i went, 'wait, the monitor cant be bad; i saw the text.'. so, i reached over, hit the reset button and everything loaded up just fine! no squiggles!
so, my point is, it's not just the user at times. yes, we shld all know more and always do everything precisely correct, but the o/s shld actually be so robust that we cant really break it, or, if we do, then the o/s shld be so easy to restore that we wouldnt all have nervous breakdowns when we do break it