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Painter X problems with Autopaint under Vista

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  #1  
Old 04-25-2007, 06:07 PM
chauncey chauncey is offline
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Painter X problems with Autopaint under Vista

I've delayed mentioning this thinking the problem
may have been due to my lack of knowledge, but.

I'm running Vista without any background programs running.

Painter will become non-responsive when I stop and try to restart the auto-paint more than once, especially when I try to change brushes.

Corel's tech supports only answer is to un and reinstall the program at $25 a pop, doesn't work.
I have the academic version.

Suggestions?
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Old 04-25-2007, 07:16 PM
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DannyRaphael DannyRaphael is offline
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Re: Painter X problems with Autopaint under Vista

[moved your thread to this forum more more visibility]

Did you upgrade to Vista? Reason I ask is if falling back XP is still a possibility, that may be a viable option.

Also consider a Google search: "painter X" autopaint* vista
...to see if you can find other hits.
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Old 04-25-2007, 10:43 PM
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Doug Nelson Doug Nelson is offline
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Re: Painter X problems with Autopaint under Vista

Is there a known problem with Painter and Vista?
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Old 04-25-2007, 11:05 PM
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DannyRaphael DannyRaphael is offline
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Re: Painter X problems with Autopaint under Vista

Quote:
Originally Posted by Doug Nelson View Post
Is there a known problem with Painter and Vista?
Not that I'm aware of. Suggestion was based on historical precedent: Painter has a well deserved reputation for being buggy compared to other high priced applications, especially new versions (X shipped about 2 months ago) + Vista is a new OS = higher likelihood of encountering obscure problems than Painter X + Win XP.

Original poster appears to not have a lot of troubleshooting experience. My suggestion to google was an attempt to teach him to fish. Google can often (but not always) be your friend in cases like this.

That said I didn't get any hits just now googling various keyword combos, so we're back to square one for now...
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Old 04-26-2007, 12:26 AM
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Andrew B. Andrew B. is offline
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Re: Painter X problems with Autopaint under Vista

Quote:
Originally Posted by chauncey View Post
Suggestions?
Does it do this if you are running in Safe Mode. If not, start taking a look at what utility programs load at startup. Try systematically eliminating them to figure out which one or ones are contributing to this problem.
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Old 04-26-2007, 10:23 AM
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DannyRaphael DannyRaphael is offline
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Re: Painter X problems with Autopaint under Vista

A possible tech resource:
http://tech.groups.yahoo.com/group/Painter-Novitiate/
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  #7  
Old 04-26-2007, 01:31 PM
chauncey chauncey is offline
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Re: Painter X problems with Autopaint under Vista

The only de bugging I can do is when I'm hand-held. I've gotten into the habit of holding down the Shift key when booting up Painter, helps a little.

It's a brand new Gateway Intel duo core, preinstalled with Vista and I've had other minor problems.
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Old 04-26-2007, 05:33 PM
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Re: Painter X problems with Autopaint under Vista

Quote:
Originally Posted by chauncey View Post
The only de bugging I can do is when I'm hand-held. I've gotten into the habit of holding down the Shift key when booting up Painter, helps a little.
I'd walk you through this, but my wrist problems are so bad now, I can't commit to anything.

This is actually a generic trouble-shooting method, and the Safe mode test will tell you whether to bother. http://support.gateway.com/s/softwar...418su237.shtml. Boot in to safe mode, then try Painter. When you are done, reboot as you normally do.
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  #9  
Old 04-27-2007, 06:39 AM
chauncey chauncey is offline
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Re: Painter X problems with Autopaint under Vista

Running Painter in safe mode shows no improvement.
Discovering more problems; when using pens in auto-paint, all I get are big blobs of paint on my tracing paper even though I'm in clone mode.

I'm getting close to my return period but I like the potential of the program.
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Old 04-27-2007, 10:29 AM
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Re: Painter X problems with Autopaint under Vista

Quote:
Originally Posted by chauncey View Post
Running Painter in safe mode shows no improvement.
Discovering more problems; when using pens in auto-paint, all I get are big blobs of paint on my tracing paper even though I'm in clone mode.
The problem is more obscure than I thought. And I don't even have Painter X installed to take a look. The demo version ran okay on my Gateway, although it is running XP.

I'm trying to think of which Painter community is the most technically savvy. When I've had questions I go to the Corel Painter Newsgroup. This is staffed by volunteers who use Painter, not tech support people reading scripts. I just don't know how to expain how to use of newsgroups. http://support.corel.com/scripts/rig...p_faqid=754345

A quick search turned up this place: http://forums.cgsociety.org/forumdisplay.php?f=112. It seems to be a very active Painter community. I hate to pass you off, but this is all I can think of.
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