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OnOneSoftware Perfect Photo Suite 6 Bugs!!!

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  #11  
Old 01-01-2012, 08:21 PM
frankxsi frankxsi is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

wow that is a lot of power used by a single application. me to I'm very disappointed with release 6 it sucks big time!! but im hopping they will fix it .
you can register at the webinars that they have and speak to matias directly he is one of the important persons at onone.

http://www.ononesoftware.com/webinars/

or you can post at there blog

http://www.ononesoftware.com/blog/20...6-0-2-updater/

Last edited by frankxsi; 01-02-2012 at 09:26 AM.
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  #12  
Old 01-05-2012, 10:29 PM
jack zucker jack zucker is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

posted feedback on their site. They just asked me for the 2nd or 3rd time about my video card and drivers.
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  #13  
Old 01-06-2012, 03:35 PM
Andrew B.'s Avatar
Andrew B. Andrew B. is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

Quote:
Originally Posted by jack zucker View Post
posted feedback on their site. They just asked me for the 2nd or 3rd time about my video card and drivers.
While this is happening, is your computer not frozen. IOW, could you launch another application that such as a picture file manager. Something that has to do with displaying graphics. See if this sends a wakeup call to your card.

I've seen problems similar to yours, and launching another graphic app sometimes fixes it. Not that you should have to do this. The program should work. It's just a method of seeing what's what.
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  #14  
Old 01-06-2012, 03:46 PM
jack zucker jack zucker is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

It has 1% of the dual-core's time slice to do other things. I could not get another window to come up. NOTE - This is a CPU runaway process, not a graphics card hang. In a graphics card hang, the CPU is available because it's simply in a thread wait state and other threads are able to consume 100% of the CPU.

Eventually after about 15 minutes I had to hard reset it.
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  #15  
Old 01-08-2012, 08:04 PM
jack zucker jack zucker is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

anyone get hold of these guys and get a status update? I'm very close to asking for a refund.
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  #16  
Old 01-08-2012, 09:07 PM
frankxsi frankxsi is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

have you try calling them:
onOne Software, Inc.
15333 SW Sequoia Parkway
Suite 150
Portland, Oregon 97224
Phone: 503-968-1468

have you try cleaning your computer registry that did help a lot on my case you can use ashaampo winoptimizer 8 it is free for 30 days you can download it here:

http://www.ashampoo.com/en/usd/pin/3...WinOptimizer-8
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  #17  
Old 01-12-2012, 01:07 PM
jack zucker jack zucker is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

i did call them. Left a message and got no callback. No response to last couple emails either. I have disputed the transaction with amx.

Quote:
Originally Posted by frankxsi View Post
have you try calling them:
onOne Software, Inc.
15333 SW Sequoia Parkway
Suite 150
Portland, Oregon 97224
Phone: 503-968-1468

have you try cleaning your computer registry that did help a lot on my case you can use ashaampo winoptimizer 8 it is free for 30 days you can download it here:

http://www.ashampoo.com/en/usd/pin/3...WinOptimizer-8
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  #18  
Old 01-12-2012, 05:40 PM
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plugsnpixels plugsnpixels is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

I'm on a 21" iMac now (a few years old, 4 gigs RAM) and ran Suite 6.0.2 in PS CS5 and here's what I saw (forum thread included in the screenshot as proof of when I did this). I also had several other apps open as a stress test (Safari, Toast 11, SoundStudio, Bridge, Word, TextEdit) and had no problems at all.

I understand on PCs there are a lot more hardware variables, as onOne suggested when they asked about your video card (and you didn't tell us how much RAM you have, but I assume it's a decent amount).

onOne is not new at developing plug-ins (their experience goes back a decade, to Extensis), so make sure your hardware is in order and you've tested on additional systems before blaming them too much.
Attached Images
File Type: jpg onone6.jpg (129.9 KB, 7 views)
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  #19  
Old 01-13-2012, 06:04 AM
jack zucker jack zucker is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

they agreed to give me a refund. I will purchase it again when they get a 6.03 version and fix the bugs with it. I do like the functionality and the results and it's a bargain in price compared to some of the other offerings.
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  #20  
Old 01-13-2012, 10:52 PM
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plugsnpixels plugsnpixels is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

That's good to hear. Hope you get the next update working!
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