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OnOneSoftware Perfect Photo Suite 6 Bugs!!!

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  #1  
Old 12-29-2011, 09:05 AM
jack zucker jack zucker is offline
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OnOneSoftware Perfect Photo Suite 6 Bugs!!!

I posted this in another forum but realized that was the wrong place.

I'm having problems running this on windows 7 64 and photoshop CS5.
  1. Extreme refresh issues
  2. No preview in main window
  3. No loupeview above layers
  4. Have to run the plugin several times before it even comes up

here's a link to what the screen looks like. I have emailed their support. If I don't hear anything back I guess I'll be requesting a refund.
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File Type: jpg perfectphotosuite2.jpg (92.2 KB, 25 views)
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  #2  
Old 12-29-2011, 09:32 AM
DannyRaphael's Avatar
DannyRaphael DannyRaphael is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

Week between Christmas and New Years = I'll bet it takes a little longer than usual to reply to support requests.

In my opinion that's not a good reason for bad service, so I hope they come through for you.

FYI: I deleted your other (duplicate) thread.
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Old 12-29-2011, 07:29 PM
frankxsi frankxsi is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

hi i was having horrible problems with this new suit from onone on my windows 7 64 bit but i have downloaded the new update and now is much better still buggy but at least is usable now did you check for the new update?
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Old 12-29-2011, 07:50 PM
jack zucker jack zucker is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

My download *was* the new update (6.0.2)

I heard from someone else that the blank window and blank loupe is a bug in 6.0.2 with certain graphics cards.
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Old 12-29-2011, 07:53 PM
frankxsi frankxsi is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

are you able to use it as a stand alone? one thing that help was to clean my computer of any residual stuff at the registry I used ashampoo winoptimizer 8 you can download a free demo for 30 days
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Old 12-29-2011, 08:00 PM
jack zucker jack zucker is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

not able to use it at all in standalone mode. In plug-in mode in cs5 (64) it works about 25% of the time. Sometimes When I execute the Perfect Effects plug-in from CS5 the cursor will spin for 15 seconds and then nothing happens. If I retry one or two times it'll come up but with the anomalous behavior I described earlier.
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Old 12-29-2011, 10:38 PM
jack zucker jack zucker is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

Wow...Just tried it on my hp notebook running windows 7. On that computer, the plug-in doesn't work at all but the standalone app does.

Surprised that nobody is talking about this in more detail...
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  #8  
Old 12-30-2011, 12:36 PM
frankxsi frankxsi is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

I guess they are trying to minimize the fact that is a very Buggy release..they even do not have a lot of info about problems on there site. something that is creating all this instability is that the environment is base on Flash. I just hope they fix it soon.
did you get the upgrade or Suite 6 is your first? if you are new to onone products i guess you can ask them to give you a license code for suite 5 until they fix suite 6
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Old 12-30-2011, 12:56 PM
jack zucker jack zucker is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

this is an upgrade from extensis photoframe 2.5 to the perfect 6
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  #10  
Old 01-01-2012, 02:11 PM
jack zucker jack zucker is offline
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Re: OnOneSoftware Perfect Photo Suite 6 Bugs!!!

More problems. Runaway process (99% CPU utilization). Do they even test this !#@$ ?
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