New Computer W/xp Problems

[gblount]

Thanks for the link on the HP Recovery. After I finished installing everything last night, I downloaded the service pak from MS. It took about 3 1/2 hrs.

This morning after all was said and done, I started elements to see if it was still ok. NOPE!

Everything is working: fonts, menues, etc, but now when I open a picture, the background has the woven texture like the paper I last restored a photo on. I had clicked the color picker on this paper to get a matching background fill. This just wont work.

So, here I set again today trying to figure this out. It is not in the image files, because when I open the images in Photoimpact, the pictures are in good condition.

[clare]

Sorry to hear things are still not working.

Have you tried the update from Norton yet. If it is replacing a file then that could be the source of all your problems.

On your reinstal what did you instal from Norton.

I hope you find your answers soon.

I would keep checking the web sites of the software you are using. If they have an online chat facility it might be worth your while to go through and talk to someone at the company to see if they have any other sugestions.

Clare

[gblount]

As to Norton: Anti-virus, Cleensweep and the find and fix problems package; Windoc, Speed disk.

About this HP Recovery : I assume that if I run the recovery program, this will re-install Windows XP and start out with a clean HD. Is this correct?

[clare]

Clean sweep is the program that causes a file to be over writen so that might be where the problem lies.

After doing the updates on the link I gave you earlier, you might then have to re-instal Photoshop elements so it uses the file it want not the file Norton wants.

Clare

[gblount]

OK.. I'll give that a try...