web page problems

[palms]

Is anybody else out there having problems accessing the topaz web page ?
I have been trying for two days after having the email to download denoise and cant access it !
i can get on a few of the pages but not the ones for adjust or denoise, I am using firefox but have tried internet explorer as well ! ! !

Palms

[des151]

Hi palms 1,
I just tried the web page and had no problems.

Ray

[palms]

Thanks for the answer Ray i had a sneeking suspicion it is something my side (i have had a similar problem with one other web site in the past ) I will have a try again and if no joy will contact topaz see if they can help

thank you again

Palms

[des151]

You're welcome Palms.

[Jerryb]

hi,
I am using IE6, everything at the site appears to be working fine including the webpages for the denoise and adjust..

if this is the only site you have problem with i would normally think it the site , however, possible that there a issue with the internet cache, you might try purging that and see what happens....

also, if your trying to reach the site via that link in email msg, try just copy and paste the address from the email link into your browser address bar... sometimes linnk in email msg for some strange reason don't work with certain websites....

Originally Posted by palms1

Is anybody else out there having problems accessing the topaz web page ?
I have been trying for two days after having the email to download denoise and cant access it !
i can get on a few of the pages but not the ones for adjust or denoise, I am using firefox but have tried internet explorer as well ! ! !

Palms

[palms]

Thank you Barry cleared the cache and got the page and download ok



Palms

[Jerryb]

hi,
great!!! , there a lot of issues that occurrs where clearing the internet cache does wonders just like doing a simple defrag cures a lot of unusual minor issues....

for example after awhile webpages on my system and some programs will not be as perky as they normally are... and when that happen not only a purge,, but defrag and i am back normal..

good luck on the program... in fact I been thinking about getting also....
by the way..... do you have any thoughts or experience on how good it is the adjust and the noise???

Originally Posted by palms1

Thank you Barry cleared the cache and got the page and download ok



Palms

[palms]

Jerry i dont always think about clearing the cache i suppose it is because i am more used to IE, i have only used firefox for about a year now , mind you i need to check up on the defrag has been a while

on adjust i think it is worth getting, you do not have to use it to the extreme (as i tend to) it can be used very subtly and with relative ease, the denoise i have not used as much but again it seems worthwile
if you look here there is a example of using adjust on a not so good image ( not the sky though i added that and then used adjust on it ) i may have used the denoise as well as going this far can make noise and it sometimes needs smoothing out a tad

The adjust trial is for 30 days so is worth giving it a whirl and then if you go ahead and buy you just enter the key

Palms

[Jerryb]

hi,
thank you for the info.......
i have been looking at topaz adjust and vivacity also been looking at ReDynaMix HDR ..... sometime it make my head spin on trying to pick the right one for me...lol....

Originally Posted by palms1

Jerry i dont always think about clearing the cache i suppose it is because i am more used to IE, i have only used firefox for about a year now , mind you i need to check up on the defrag has been a while

on adjust i think it is worth getting, you do not have to use it to the extreme (as i tend to) it can be used very subtly and with relative ease, the denoise i have not used as much but again it seems worthwile
if you look here there is a example of using adjust on a not so good image ( not the sky though i added that and then used adjust on it ) i may have used the denoise as well as going this far can make noise and it sometimes needs smoothing out a tad

The adjust trial is for 30 days so is worth giving it a whirl and then if you go ahead and buy you just enter the key

Palms

[palms]

Originally Posted by Jerryb

hi,
thank you for the info.......
i have been looking at topaz adjust and vivacity also been looking at ReDynaMix HDR ..... sometime it make my head spin on trying to pick the right one for me...lol....

I know what you mean, it all depends on what images you like but i have used adjust more than i have used dynamic photo hdr ( it has the ReDynamix in with it )

Palms

[topazlabs]

Hi,

Sorry for the delayed reply but it looks like you got it handled!

The reason you had web page problems is probably on our side, not yours. Sometimes after sending a newsletter the traffic surges enough to bring down our servers, especially if many people are downloading at once.

If you wait for a few (dozen?) minutes and clear the cache, as you have done, everything should be normal.

Thanks and let me know if you have any other questions!

Best regards,
Eric