Attention AOL users

Cameraken · #16 05-06-2006, 08:48 AM

Doug.

AOL help files suggest I add RetouchPro’s email to my address book, But emails appear to be coming from
http://www.retouchpro.com/forums/

I got this by using the ‘Send to Friend’ link on the Site Update and sending it to my hotmail account.

This is not a valid email. What email should I add?

Ken.

Cameraken · #17 05-07-2006, 05:04 AM

I have now tried everything possible to resolve this problem. I have even installed Opera and used IMAP without success.
I have at last got AOL to admit to a Server Block problem and they have filed a problem report for the issue. They say the issue should be resolved soon.
Let’s hope so

AOL did give me some things to check.

Quote:

Goto Keyword:"Mail Controls" , and please ensure that black dot is in front of "Allow Emails from All Senders" Then click on text in Blue" Custom Sender List" clear the entries if you find any,over there, then click on text in Blue" Custom Word List" clear the entries if you find any, over there

Ken.

Britsdad · #18 05-09-2006, 11:36 AM

Thanks all for trying to help with AOL,(for the benifit of Doug, I was "britsdad")I eventually got my brother-in law to register for me (not on AOL)

Doug Nelson · #19 05-09-2006, 11:49 AM

Welcome, woodbine/britsdad. Glad you made it through the hoop

It appears AOL is torqueing off more than just RetouchPRO members.

lkroll · #20 05-09-2006, 05:42 PM

Be suspect of any ISP (Internet Service Provider for those who hate acronyms) that only allows their dialer to work. On highspeed now, but it was not long ago that I was on dial-up so my heart's out to those who still use AOL. Just my 2¢ worth.

Cameraken · #21 05-11-2006, 03:04 PM

Update.

This is part of my latest complaint to AOL.

Quote:

21:54:57Sunil KumarIt will be sorted out with in 24 hours.
21:55:27YouI was told this last time
21:55:49YouIt is still not sorted three days later
21:59:57Sunil KumarI do understand that as it is still under process but now it will be sorted out with in 24 hours.
22:01:09YouOK Thank You Sunil. I shall wait.
22:01:43Sunil KumarThank you for calling in to us, please come back to Live Help again if you have any further questions. Goodbye :-)

Ken

Cameraken · #22 05-15-2006, 03:05 PM

Well, I must give AOL their due. They are trying. Very trying.

Quote:

20:37:43Akhriebu KedistuWWW.retouchpro.com is not an email address
20:37:56Akhriebu Kedistuthis is a site address
20:38:02Akhriebu KedistuMay i have the correct email address
20:38:24YouI was originally told there was a server block. and the problem would be resolved. but its now been over a week and email is still not getting through
20:39:03Youthe email comes from dnelson@retouchpro.com
20:40:31Akhriebu KedistuMay i know if you are able to sent/ receive emails from other sources other then the email address mentioned?
20:41:15YouYes. Everything else works fine
20:41:28YouIts just this one site
20:42:01Akhriebu KedistuThank you for the confirmation...what i can do is file a report for the email address> dnelson@retouchpro.com
20:42:26Akhriebu Kedistuif this is from AOL's end, this will be rectified with the next 48-72 hrs.

Later---------

20:47:22Akhriebu KedistuI have submitted the report,. Please be assured that, if this is from AOL's end, this will be rectified with the next 48-72 hrs.
20:48:18YouOK. Thank You Akthriebu.

Doug Nelson · #23 05-15-2006, 09:41 PM

Thanks for continuing to try, Sisyphus

Britsdad · #24 05-21-2006, 10:36 AM

I'm the one that started all this off! and for that I am sorry Thanks for all your efforts with this problem. John

Cameraken · #25 05-21-2006, 03:02 PM

Hi John.

No Problem. I have been trying to sort this out for all AOL users, And for new members.
I have been onto AOL again but to be honest I think everyone has run out of ideas to solve this. AOL have been very helpful. They have made sure Retouch Pro is not blocked and they have made sure DNelson@retouchpro.com is not blocked.
But email is still not getting through.
As far as I can see it is now a problem at Retouch Pro where the email sent out does not meet AOL requirements.
I think Doug has the answer

AOL forbid "in-addr.arpa" in rdns listings (ie: shared IP addresses).

Unless this is sorted out I can’t think of anything else to try.

Is there any way that email could be redirected through a non-shared IP?

Ken.

Doug Nelson · #26 05-23-2006, 11:26 PM

I seem to have fixed it. 3 new AOL users successfully registered yesterday, our first ones in months. But now I'm getting other errors, so unless it turns out to be a coincidence I might have to unfix it.

Cameraken · #27 05-24-2006, 06:46 AM

Yes. Its Working.

Ken.

Britsdad · #28 05-24-2006, 12:01 PM

Even if it is working I can't change my e-mail address in the options, because it says "the e-mail address is already in use"....ie me, from when I tried to register without any joy.

Doug Nelson · #29 05-24-2006, 12:05 PM

Email or PM me with the email address you'd like to use and I'll delete that account.

Cameraken · #30 05-24-2006, 02:29 PM

Doug.

Congratulations on (hopefully) getting this problem sorted.
I don’t know if this will help you in any way but I am posting track back info from AOL. It may be of use to you.

Ken.

Quote:

Return-Path: <dnelson@retouchpro.com>
Received: from rly-xl06.mx.aol.com (rly-xl06.mail.aol.com [172.20.83.55]) by air-xl04.mail.aol.com (v109.13) with ESMTP id MAILINXL41-74244744b6acc; Wed, 24 May 2006 08:02:53 -0400
Received: from galaxies.nocdirect.com (galaxies.nocdirect.com [69.73.170.216]) by rly-xl06.mx.aol.com (v109.13) with ESMTP id MAILRELAYINXL68-74244744b6acc; Wed, 24 May 2006 08:02:50 -0400
Received: from nobody by galaxies.nocdirect.com with local (Exim 4.52)
id 1Fis3p-0000My-07
for camerashop@aol.com; Wed, 24 May 2006 07:01:57 -0500
To: camerashop@aol.com
Subject: test
From: "Cameraken @ RetouchPRO" <camerashop@aol.com>
Message-ID: <200605241254.00b057820172@www.retouchpro.com>
X-Priority: 3
X-Mailer: vBulletin Mail via PHP
MIME-Version: 1.0
Content-Type: text/plain; charset="ISO-8859-1"
Content-Transfer-Encoding: 8bit
Date: Wed, 24 May 2006 07:01:57 -0500
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - galaxies.nocdirect.com
X-AntiAbuse: Original Domain - aol.com
X-AntiAbuse: Originator/Caller UID/GID - [99 32013] / [47 12]
X-AntiAbuse: Sender Address Domain - retouchpro.com
X-Source:
X-Source-Args: /usr/local/apache/bin/httpd -DSSL
X-Source-Dir: a-i-studio.com:/public_html/feed43
X-AOL-IP: 69.73.170.216
X-AOL-SCOLL-SCORE: 0:2:448928851:11542724
X-AOL-SCOLL-URL_COUNT: 0