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  #21  
Old 05-11-2006, 04:04 PM
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Cameraken Cameraken is offline
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Update.

This is part of my latest complaint to AOL.

Quote:
21:54:57Sunil KumarIt will be sorted out with in 24 hours.
21:55:27YouI was told this last time
21:55:49YouIt is still not sorted three days later
21:59:57Sunil KumarI do understand that as it is still under process but now it will be sorted out with in 24 hours.
22:01:09YouOK Thank You Sunil. I shall wait.
22:01:43Sunil KumarThank you for calling in to us, please come back to Live Help again if you have any further questions. Goodbye :-)
Ken
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  #22  
Old 05-15-2006, 04:05 PM
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Cameraken Cameraken is offline
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Well, I must give AOL their due. They are trying. Very trying.


Quote:
20:37:43Akhriebu KedistuWWW.retouchpro.com is not an email address
20:37:56Akhriebu Kedistuthis is a site address
20:38:02Akhriebu KedistuMay i have the correct email address
20:38:24YouI was originally told there was a server block. and the problem would be resolved. but its now been over a week and email is still not getting through
20:39:03Youthe email comes from dnelson@retouchpro.com
20:40:31Akhriebu KedistuMay i know if you are able to sent/ receive emails from other sources other then the email address mentioned?
20:41:15YouYes. Everything else works fine
20:41:28YouIts just this one site
20:42:01Akhriebu KedistuThank you for the confirmation...what i can do is file a report for the email address> dnelson@retouchpro.com
20:42:26Akhriebu Kedistuif this is from AOL's end, this will be rectified with the next 48-72 hrs.

Later---------

20:47:22Akhriebu KedistuI have submitted the report,. Please be assured that, if this is from AOL's end, this will be rectified with the next 48-72 hrs.
20:48:18YouOK. Thank You Akthriebu.
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  #23  
Old 05-15-2006, 10:41 PM
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Doug Nelson Doug Nelson is offline
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Thanks for continuing to try, Sisyphus
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  #24  
Old 05-21-2006, 11:36 AM
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Britsdad Britsdad is offline
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Red face Ex-"britsdad"

I'm the one that started all this off! and for that I am sorry Thanks for all your efforts with this problem. John
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  #25  
Old 05-21-2006, 04:02 PM
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Cameraken Cameraken is offline
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Hi John.

No Problem. I have been trying to sort this out for all AOL users, And for new members.
I have been onto AOL again but to be honest I think everyone has run out of ideas to solve this. AOL have been very helpful. They have made sure Retouch Pro is not blocked and they have made sure DNelson@retouchpro.com is not blocked.
But email is still not getting through.
As far as I can see it is now a problem at Retouch Pro where the email sent out does not meet AOL requirements.
I think Doug has the answer

AOL forbid "in-addr.arpa" in rdns listings (ie: shared IP addresses).

Unless this is sorted out I can’t think of anything else to try.

Is there any way that email could be redirected through a non-shared IP?


Ken.
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  #26  
Old 05-24-2006, 12:26 AM
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Doug Nelson Doug Nelson is offline
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I seem to have fixed it. 3 new AOL users successfully registered yesterday, our first ones in months. But now I'm getting other errors, so unless it turns out to be a coincidence I might have to unfix it.
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  #27  
Old 05-24-2006, 07:46 AM
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Cameraken Cameraken is offline
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Yes. Its Working.

Ken.
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  #28  
Old 05-24-2006, 01:01 PM
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Britsdad Britsdad is offline
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Angry Oh dear

Even if it is working I can't change my e-mail address in the options, because it says "the e-mail address is already in use"....ie me, from when I tried to register without any joy.
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  #29  
Old 05-24-2006, 01:05 PM
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Doug Nelson Doug Nelson is offline
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Email or PM me with the email address you'd like to use and I'll delete that account.
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  #30  
Old 05-24-2006, 03:29 PM
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Cameraken Cameraken is offline
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Doug.

Congratulations on (hopefully) getting this problem sorted.
I don’t know if this will help you in any way but I am posting track back info from AOL. It may be of use to you.

Ken.

Quote:
Return-Path: <dnelson@retouchpro.com>
Received: from rly-xl06.mx.aol.com (rly-xl06.mail.aol.com [172.20.83.55]) by air-xl04.mail.aol.com (v109.13) with ESMTP id MAILINXL41-74244744b6acc; Wed, 24 May 2006 08:02:53 -0400
Received: from galaxies.nocdirect.com (galaxies.nocdirect.com [69.73.170.216]) by rly-xl06.mx.aol.com (v109.13) with ESMTP id MAILRELAYINXL68-74244744b6acc; Wed, 24 May 2006 08:02:50 -0400
Received: from nobody by galaxies.nocdirect.com with local (Exim 4.52)
id 1Fis3p-0000My-07
for camerashop@aol.com; Wed, 24 May 2006 07:01:57 -0500
To: camerashop@aol.com
Subject: test
From: "Cameraken @ RetouchPRO" <camerashop@aol.com>
Message-ID: <200605241254.00b057820172@www.retouchpro.com>
X-Priority: 3
X-Mailer: vBulletin Mail via PHP
MIME-Version: 1.0
Content-Type: text/plain; charset="ISO-8859-1"
Content-Transfer-Encoding: 8bit
Date: Wed, 24 May 2006 07:01:57 -0500
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - galaxies.nocdirect.com
X-AntiAbuse: Original Domain - aol.com
X-AntiAbuse: Originator/Caller UID/GID - [99 32013] / [47 12]
X-AntiAbuse: Sender Address Domain - retouchpro.com
X-Source:
X-Source-Args: /usr/local/apache/bin/httpd -DSSL
X-Source-Dir: a-i-studio.com:/public_html/feed43
X-AOL-IP: 69.73.170.216
X-AOL-SCOLL-SCORE: 0:2:448928851:11542724
X-AOL-SCOLL-URL_COUNT: 0
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