Trouble with RetouchPRO login

Steve Conway · #1 09-25-2006, 03:05 PM

Have been around here for a good while as many of you know.

After not being on RetouchPRO for a few days I am having login problems.

I login the usual way and all is well. Then whenever I click on another page to go to, I get a notice that I am not logged in. After I log in and go to a forum, the images do not show. All I see are the frames and an x in the upper left corner. If I click on one of these I get another notice that I am not logged in. When I log in, the image will come up on a page by itself.

If I return to the forum I still see no images until I click on one and log in again.

When I try to return to the opening login page, again I have to log in before it will let me go there.

Pretty frustrating...anyone have any ideas???

Steve

makeovermagic · #2 09-25-2006, 03:14 PM

i have had the same problem and also had a problem with logging out -- cookies were cleared but it took several times to actually log out.

marsha

BillFrey · #3 09-25-2006, 03:20 PM

Check to see if you have 'referrers' allowed in your browser. I remember having the same problem.

Doug Nelson · #4 09-25-2006, 04:05 PM

What Bill said, plus check to make sure we're excluded from any sort of anti-cookie software you might have running.

makeovermagic · #5 09-25-2006, 05:06 PM

bill and doug,

i've been using the "opera" browser for awhile now and have not made any changes to anything -- where would i find the "referrers" and anti-cookie settings? btw, it just started happening today all of a sudden. it's okay when i open in mozilla though.

thanks, marsha

i.ilievski · #6 09-25-2006, 05:09 PM

I'm also using Opera browser, and had problems like marsha did, couple of times in the past days...

regards

Doug Nelson · #7 09-25-2006, 05:31 PM

Referrers and cookies are usually in a security app like Norton or Zonealarm. I don't know Opera, it might have them built in. It's more likely a cookie problem than a referrer problem. We've had some scattered reports in the past, and it always boiled down to some security app refusing to allow cookies to be set.

Steve Conway · #8 09-26-2006, 07:15 AM

Doug, cookies seem to be the problem. Allowed my cookie delete program to always accept RetouchPRO cookies and things have smoothed out. At least right now things are back to normal.

I can go from point to point and not have the login problem. Also all images show normally.

Thanks for the much needed help.

Steve

Quote:

Originally Posted by Doug Nelson

Referrers and cookies are usually in a security app like Norton or Zonealarm. I don't know Opera, it might have them built in. It's more likely a cookie problem than a referrer problem. We've had some scattered reports in the past, and it always boiled down to some security app refusing to allow cookies to be set.