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Download from thumbnail, full size not available

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  #11  
Old 08-15-2007, 02:44 PM
Craig Walters's Avatar
Craig Walters Craig Walters is offline
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Re: Download from thumbnail, full size not available

oh, that's odd. normally, if you can see it then you can right click it to 'save image as'.

ok, went to your gallery site, dee dee, and found the italian alley pic. i clicked on the thumb, it opened up, clicked on it again to get the full size and then right clicked on it to 'save image as' and it works just fine for me. so, yes, does sound like some sort of blocking going on there for doreen. it could be in her browser as a blocker or even something in her 'options' folder.

doreen, do you allow cookies on swampy's photobucket site? and what about activex controls? could just be a security setting in your browser options. and what browser and version of that browser are you using?
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  #12  
Old 08-15-2007, 03:22 PM
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Swampy Swampy is offline
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Re: Download from thumbnail, full size not available

Craig, the problem wasn't in downloading the image from my gallery, it was from trying to download it from the RTP thread.
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  #13  
Old 08-15-2007, 03:28 PM
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Gary Richardson Gary Richardson is offline
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Re: Download from thumbnail, full size not available

Doreen, which browser are you using?
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  #14  
Old 08-15-2007, 04:33 PM
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Craig Walters Craig Walters is offline
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Re: Download from thumbnail, full size not available

dee dee, ok. well, the same things apply. something is blocking this. and gary's and my question about the browser are the next step.
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  #15  
Old 08-15-2007, 06:30 PM
dweekley dweekley is offline
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Re: Download from thumbnail, full size not available

hi all, thanks for your thoughts. I'm using IE version 6x. My cookies are set to prompt before allowing a save. I have had some activeX issues from a virus attact a couple years ago. I fixed the issue to about 95% I'd guess. I do sometimes still have issues where activeX is used but I figure I'll have a new hard drive or computer before I bother with troubleshooting that any more. :-) I was mostly curious to see if other PC users w/XP pro were having success with it. I'm thinking there is a block somewhere on my end at this point.
Doreen
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  #16  
Old 08-16-2007, 02:03 AM
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Gary Richardson Gary Richardson is offline
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Re: Download from thumbnail, full size not available

Let's check your IE settings.
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click on the Security tab
  • Click the Internet icon so it becomes highlighted.
  • Click on Default Level and click Ok
  • Click on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Check that Script ActiveX controls marked safe for scripting is set to Enabled or Prompt
    • Check that Run ActiveX controls and plugins is Enabled
    • Change the Initialise and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • Check that Active Scripting is set to Enabled
    • When all these settings have been made, click on the OK button.
    • If it prompts you whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then OK to exit the Internet Properties page.

Also do the following.
  • Click Tools > Internet Options > Privacy.
  • Click Sites
    • In the Address of Website box type www.retouchpro.com
    • Click Allow.
    • Click OK.
  • Now in the Popup Blocker box click Settings.
    • In the Address of website to allow type www.retouchpro.com
    • Click on the Add button.
    • Click on the Close button.
  • OK out of the Internet Options box.

Close and re-start Internet Explorer for the settings to be enabled.

OK, try opening a picture now.

Last edited by Gary Richardson; 08-16-2007 at 02:28 AM.
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  #17  
Old 08-19-2007, 03:35 PM
dweekley dweekley is offline
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Re: Download from thumbnail, full size not available

Hi Gary,
ok, dean is gone and life has returned to normal. monster of a hurricane, luckily it stayed south of us.
i followed your steps but I'm afraid the results of the download were the same. sorry, I know writing out such detailed info took some time. I sure appreciate your taking the time to post your test for me, thanks again!
Doreen
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  #18  
Old 08-20-2007, 02:02 AM
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Gary Richardson Gary Richardson is offline
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Re: Download from thumbnail, full size not available

OK, just one more set of settings I can think of in IE that might conceivably cause your problem.
  • Click Tools > Internet Options > Advanced
  • Scroll down to the Multimedia section and ensure your settings are as in the attached picture.
  • Click OK.
  • Re-Start Internet Explorer.

If Enable Image Toolbar is unchecked on your computer, you'll have to reboot your computer after you've checked it and exited out of Internet Options.



OOPS , just realised you won't be able to see the settings in the picture (what was I thinking).

Just check everything in the Multimedia section except Show Image download placeholders.
Attached Images
File Type: jpg IE Settings.jpg (42.9 KB, 7 views)

Last edited by Gary Richardson; 08-20-2007 at 02:12 AM.
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  #19  
Old 08-24-2007, 09:09 AM
dweekley dweekley is offline
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Re: Download from thumbnail, full size not available

Hi Gary, I'm afraid that my multimedia settings were already set as you requsted. Could it be my expectations are wrong? When I PM'd Swampy she said the download should result in a file over a Meg. My download results in 75KB which, if my math is correct, is not what I expected based on her reply. I don't know the backend of retouch, but if all she uploaded was that size file does it make sense that that I'd get something larger on a download. Anyway, I do feel bad that you are using so much time trying to help so maybe just one more question/test.... Do you have a PC or Mac? If you have a PC, would you download her Italian Alley picture from her posted thumbnail and let me know what you get? My download from links work fine and a test post that Doug sent me worked fine.
Thanks again.
Doreen
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  #20  
Old 08-24-2007, 10:56 AM
Gary Richardson's Avatar
Gary Richardson Gary Richardson is offline
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Re: Download from thumbnail, full size not available

Swampy's picture links at RetouchPro.

http://www.retouchpro.com/forums/att...4&d=1184602492
http://www.retouchpro.com/forums/att...5&d=1184602502

Give me images which are

850x638 pix and 74.27KB
850x661 pix and 83.42KB

Which is in accord with the 100KB limit for pictures posted in that forum.

For her image at Photobucket.

http://i155.photobucket.com/albums/s...nAlleycopy.jpg

I got 850x661 pix and 180.05KB

Didn't find any 1MB+ files anywhere.

Did Swampy provide you with a link?
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