Download from thumbnail, full size not available

[Gary Richardson]

Let's check your IE settings.

• From within Internet Explorer click on the Tools menu and then click on Options.
• Click on the Security tab
• Click the Internet icon so it becomes highlighted.
• Click on Default Level and click Ok
• Click on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Check that Script ActiveX controls marked safe for scripting is set to Enabled or Prompt
  • Check that Run ActiveX controls and plugins is Enabled
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • Check that Active Scripting is set to Enabled
  • When all these settings have been made, click on the OK button.
  • If it prompts you whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then OK to exit the Internet Properties page.

Also do the following.

• Click Tools > Internet Options > Privacy.
• Click Sites
  • In the Address of Website box type www.retouchpro.com
  • Click Allow.
  • Click OK.
• Now in the Popup Blocker box click Settings.
  • In the Address of website to allow type www.retouchpro.com
  • Click on the Add button.
  • Click on the Close button.
• OK out of the Internet Options box.

Close and re-start Internet Explorer for the settings to be enabled.

OK, try opening a picture now.

[dweekley]

Hi Gary,
ok, dean is gone and life has returned to normal. monster of a hurricane, luckily it stayed south of us.
i followed your steps but I'm afraid the results of the download were the same. sorry, I know writing out such detailed info took some time. I sure appreciate your taking the time to post your test for me, thanks again!
Doreen

[Gary Richardson]

OK, just one more set of settings I can think of in IE that might conceivably cause your problem.

• Click Tools > Internet Options > Advanced
• Scroll down to the Multimedia section and ensure your settings are as in the attached picture.
• Click OK.
• Re-Start Internet Explorer.

If Enable Image Toolbar is unchecked on your computer, you'll have to reboot your computer after you've checked it and exited out of Internet Options.



OOPS , just realised you won't be able to see the settings in the picture (what was I thinking).

Just check everything in the Multimedia section except Show Image download placeholders.

[dweekley]

Hi Gary, I'm afraid that my multimedia settings were already set as you requsted. Could it be my expectations are wrong? When I PM'd Swampy she said the download should result in a file over a Meg. My download results in 75KB which, if my math is correct, is not what I expected based on her reply. I don't know the backend of retouch, but if all she uploaded was that size file does it make sense that that I'd get something larger on a download. Anyway, I do feel bad that you are using so much time trying to help so maybe just one more question/test.... Do you have a PC or Mac? If you have a PC, would you download her Italian Alley picture from her posted thumbnail and let me know what you get? My download from links work fine and a test post that Doug sent me worked fine.
Thanks again.
Doreen

[Gary Richardson]

Swampy's picture links at RetouchPro.

http://www.retouchpro.com/forums/att...4&d=1184602492
http://www.retouchpro.com/forums/att...5&d=1184602502

Give me images which are

850x638 pix and 74.27KB
850x661 pix and 83.42KB

Which is in accord with the 100KB limit for pictures posted in that forum.

For her image at Photobucket.

http://i155.photobucket.com/albums/s...nAlleycopy.jpg

I got 850x661 pix and 180.05KB

Didn't find any 1MB+ files anywhere.

Did Swampy provide you with a link?

[dweekley]

ok so you're getting the same as me. makes me feel better. no she didn't give me any link. i was just asking her for a larger file (via a pm) to play with and she said she just saved the file from RetouchPRO and gets a 9 x 12, 1.55mb file when opened in Photoshop. i guess the other posters were just working from the thumbnail download also, which i found strange since I thought they'd want a larger picture to play with. she is on a mac however and so i was just trying to get confirmation that retouch didn't have a larger version of the file saved somewhere in a library that some systems (like mac) were able to get to or maybe confirmation that somewhere my connection was just blocking a larger download when other systems were not. well, I do appreciate all your efforts but I think it's time to rest on this one. again, thanks a ton for your time!
Doreen

[Gary Richardson]

You're welcome. Always happy to help if I can.

All images on RetouchPro, except for the Challenges (They're 200KB) are restricted to below 100KB (200KB if you're a Patron) for site bandwidth reasons.

Anyone wanting to post a larger image has to post a link (usually to an image hosting site).

[Swampy]

>> Didn't find any 1MB+ files anywhere.

That was the file size when opened in Photoshop. The JPEG is 76057Kb.

[Gary Richardson]

Originally Posted by Swampy

>> Didn't find any 1MB+ files anywhere.

That was the file size when opened in Photoshop. The JPEG is 76057Kb.

Thanks