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  #1  
Old 07-12-2003, 01:13 PM
chris h's Avatar
chris h chris h is offline
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Site Display

Since the server change I'm having problems getting the site to display properly, nothing major just odd buttons failing to show etc. Not knowing HTML I'm wondering what the problem is. Using latest versions of IE and Opera. Any clues please.
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  #2  
Old 07-12-2003, 02:04 PM
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Thanks for that info. I'm a member of a couple of sites with similar forum software and they display ok. I'll sit it out.

Cheers.
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  #3  
Old 07-12-2003, 06:39 PM
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CJ Swartz CJ Swartz is offline
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I haven't experienced any of the problems listed -- I'm on a PC running IE6, using Zone Alarm (free version) for a firewall.
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  #4  
Old 07-12-2003, 07:28 PM
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CJ Swartz CJ Swartz is offline
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Quote:
using zone alarm pro on my machines -- Don
Perhaps it's an "added feature" of the Pro software.
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  #5  
Old 07-12-2003, 09:55 PM
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Doug Nelson Doug Nelson is offline
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Try opening the ZoneAlarm (or other firewall software) and add retouchpro.com to the trusted zone. The graphics that don't load are usually repeating small icons. The firewall might be blocking them, thinking they're "ad bugs". This is just an idea, no guarantees
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  #6  
Old 07-12-2003, 10:59 PM
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Doug Nelson Doug Nelson is offline
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Another little lightbulb just went off for me! Granted, it's a tiny, dim bulb...

Since we moved we have a new IP address. Its possible any number of your personal settings are set for the old address, causing an equally possible number of hard-to-detect problems.

So flush your cache, delete offline content, kill your RP cookies, delete and re-enter any trusted settings you might have previously set in your browser or firewall, and reboot.

You may think of us as retouchpro.com, but your computer doesn't know name addresses, only numerical, like xxx.xxx.xxx.xxx, and all your cookies and cached files are called by this number. If some tiny bit of data is still pointing to that old address, any sort of weirdness is possible.
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  #7  
Old 07-13-2003, 01:33 PM
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T Paul T Paul is offline
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I just added Zone Alarm Pro to my computer and yes all the icons were blocked on RetouchPro. Lots of little x's everywhere. To fix this I added RetouchPro as a trusted site in the firewall section and make sure it is listed under the sites in the privacy section.

Still no luck. I even tried turning off the ad blocker, but then I found the magic fix.

Go to Privacy
Click on Site List
Select retouchpro (if it's not there you need to add it)
Now select options (bottom right of window)
Uncheck "Remove Private Header Information"

Once I did that (I also cleared my history, cache and temp files just in case), everything showed up as usual.
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  #8  
Old 07-25-2003, 08:38 PM
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I too am having trouble . I see one heck of a lot of red x's. It makes the site very hard to navigate.
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  #9  
Old 07-25-2003, 09:13 PM
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Quote:
Originally posted by photomauler
I have been clearing the temp files regularly and reinstalled ie6 sp1 and things seem to be running much smoother. If you are not showing the last four digits of your ip you will see the problem almost all the time, that part I figured out.
I've cleaned up my temp files and cleared the cookies and still have the same thing.
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  #10  
Old 07-26-2003, 04:54 AM
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chris h chris h is offline
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For anybody using the Norton Firewall and is having display anomalies I solved the problems via


Options/Internet Security/Advanced Options/*/Privacy/Referer "Enable"


* At this point add www.retouchpro.com to the left hand list.
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