Go Back   RetouchPRO > Community > Website Feedback
Register Blogs FAQ Site Nav Search Today's Posts Mark Forums Read

Website Feedback Discussion of the website and forums

Zen and the Art of RP Maintenance

Thread Tools
Old 02-04-2005, 09:24 AM
Doug Nelson's Avatar
Doug Nelson Doug Nelson is offline
Join Date: Aug 2001
Posts: 7,068
Blog Entries: 21
Zen and the Art of RP Maintenance

In case anyone ever wondered about my avatar (or was even remotely considering running their own large website) let me tell you how I spent yesterday while you all were getting the "forum down" error message:

very loose paraphrase of a web-based support session

me: My database is corrupt and when I run the repair utility it gives me an error. Can you determine the cause of this error? I must run the repair utility very frequently to maintain my site.

them: Which database would you like us to repair?

me: No, I need to be able to repair the site myself.

them: You can repair the database by running the repair utility.

me: I know how to repair it, but it's giving me an error. Can you determine why I'm getting an error? No one can access my website until this is fixed.

them: I just pinged your domain, no one should have any trouble accessing your site

me: My network is running fine, no one can access my site because the database has been corrupted.

them: You need to run the database repair utility. It is located on your site control panel.

me: I know where the repair utility is located, I've run it several times. It errors out and I need you to determine why.

Many exchanges later:

them: We have repaired your database.

me: Thank you, but I need to be able to do my own maintenance. Did you determine why it was erroring out?

them: You can do your own maintenance by running the repair utility.

To get the full effect, insert a 1/2 hour wait between each reply, end each reply with "Thank you, and please contact us if we can be of any more assistance", and have each response sent by a different tech, most (or all) of them from India.
Reply With Quote top
Old 02-04-2005, 09:32 AM
T Paul's Avatar
T Paul T Paul is offline
Join Date: Aug 2001
Location: USA
Posts: 2,987
Wow! I've been there and can fully appreciate your avatar!
Reply With Quote top
Old 02-04-2005, 10:18 AM
Gary Richardson's Avatar
Gary Richardson Gary Richardson is offline
Senior Member
Join Date: Mar 2004
Location: Yorkshire, England
Posts: 2,717
You need to get your application in for sainthood, if you need a counter signatory I'll happily oblige.

ps. Is there a dent in the desk yet.
Reply With Quote top
Old 02-04-2005, 10:18 AM
JustChecking's Avatar
JustChecking JustChecking is offline
Senior Member
Join Date: Jul 2004
Location: Czech Rep.
Posts: 257
i share your pain, buddy...

i had similar talk few weeks ago, when we had troubles w/ IIS server on our faculty's domain... the moment i'll find out how to murder someone via phone, the life will get a whole lot better... for me

Reply With Quote top

  RetouchPRO > Community > Website Feedback

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

All times are GMT -6. The time now is 03:58 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2016 Doug Nelson. All Rights Reserved