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  #11  
Old 08-14-2001, 08:59 AM
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Tom,

I think that educating the customer certainly makes the jitters ease. If someone did question the liability issue, you could always show them how it is done, just as you referred to in your last post.

Instead of calling it "liability" (a rather scary word), you could also call it something like "our responsibilities". Then you could outline the limits of your liability.

Ed
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  #12  
Old 08-14-2001, 09:13 AM
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Amanda - Loved the outline for the contract. Gave me things to ponder. I think I will implement the 1/2 down half on completion when I get pricer jobs where the loss of money is more damaging if they default. Thanks for the input.

Tom- I would love to be able to scan with them there but I can't seem to function with people looking over my shoulder. Don't know how you do it. Where did you get your gloves? Are they a special kind? Sounds like a good idea I might try.

DJ
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  #13  
Old 08-14-2001, 12:40 PM
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Dj, I get my gloves and archival storage stuff from LIGHT IMPRESSIONS, an outfit which sells all kinds of those types of goodies. Great place to do business with. I think they have a web site or perhaps Doug has more contact info. My Wife organizes all the catalogues and as she is out right now I cant find a darn thing. Actually that is good as it keeps me from ordering things and getting in general trouble. Still a kid at heart I guess. Everyone has to find the level of customer interaction they are comfortable with and I dont think there is really a right or wrong amount- just what you feel OK with. I wont do actual Restore work with anyone watching as my Train of Thought tends to derail, making me look like a bigger idiot than I really am!!! Tom
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  #14  
Old 08-14-2001, 12:46 PM
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Ed, Thats a good thought. I wonder though,It seems that the folks who are either spooky,unsure or unreasonably demanding are the ones who have the most potential to cause trouble. I almost think that spelling out the exact conditions of liability might be a real protection by scaring them away. Once someone decides to get work done not much tends to deter them. Just a wandering thought---Whats your take on it? Tom
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  #15  
Old 08-14-2001, 01:01 PM
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Light Impressions is indeed a fine resource. Just so everyone knows, I've joined their referral program so RetouchPRO gets 5% of any sales generated via a link from this site. There's a link to them also on the 'resources' page. If you bookmark it, even if you buy from them a year from now we'll still be able to apply the commission towards improving RetouchPRO.
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  #16  
Old 08-14-2001, 01:18 PM
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Hi Tom,

Yeah, you're probably right about the ones who might cause the headaches. If I were the one who had the business, I think I would leave the liability issue completely out of it, due to the fact that I might lose customers because of it. And as I stated earlier, you could always have a seperate page for liability if you felt you needed it for certain jobs. It's my opinion that you will probably lose a certain number of customers because you are putting something like that in the contract. This strengthens any thoughts they might have about the safety of their precious print. That's simply one opinion. I guess each person will have to do what they think is best for them. I don't think there is a right or wrong -- only what you're comfortable with, and if you think you're making the necessary steps in your work habits to limit your liability. In this case, I think you are. Tom, I sure hope you can sleep tonight!

Ed
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  #17  
Old 08-14-2001, 01:28 PM
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Ed, I hope so too. The fence started leaking cows yesterday and patching it by moonlight aint exactly a warm and fuzzy romantic interlude, especially since they are not my critters and the skunks around here are curious rather than cautious!!!! Tom
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  #18  
Old 08-14-2001, 02:47 PM
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Thanks Tom for the webpage (Light Impressions) and Doug for linking it. I can see some future business with them and I will definately go through your link if I buy anything.
DJ
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