Go Back   RetouchPRO > Business > Work/Jobs
Register Blogs FAQ Site Nav Search Today's Posts Mark Forums Read

Work/Jobs Talk about the business side of things. Advice, questions, inspiration, and moral support

Turn around time

Thread Tools
Old 08-25-2002, 01:20 PM
Ed_L's Avatar
Ed_L Ed_L is offline
Senior Member
Join Date: Aug 2001
Location: northwest Indiana, about 45 minutes from Chicago, IL
Posts: 2,824
Turn around time

What is your typical time from the time the customer gives you the job until the job is complete? What's the longest time you've encountered? How did the customer feel about that? What is an acceptable waiting time for the customer?

Reply With Quote top
Old 08-25-2002, 04:44 PM
Doug Nelson's Avatar
Doug Nelson Doug Nelson is offline
Join Date: Aug 2001
Posts: 7,068
Blog Entries: 21
<stop me if I've already told this one> A long time ago I worked in a production photolab. Work would come in during the afternoon, I'd do it the next morning, usually before lunch. But my boss had a system where each type of work had a day count, and nothing left before that daycount was up. So I'd put the work in a bin, and every day I'd check that bin to see what was due to go out.

At first I thought this was very poor business, and told him so (I was the same, even back then). He explained to me that, if you gave it to them the second it was finished, they wouldn't be appreciative, and would come to expect that kind of service on all their work. Some would even be suspicious of something that didn't take days to do.

Anyway, the windup is that I came to agree with him, and used a similar system when I had my own commercial lab.

And today? Today I tell them "I'll have it for you in a week or two", then give it to them in a week. Ok, maybe 5 days
Reply With Quote top
Old 08-25-2002, 05:11 PM
Jakaleena's Avatar
Jakaleena Jakaleena is offline
Senior Member
Join Date: Mar 2002
Location: Phoenix, Arizona
Posts: 709
I usually tell them 7-10 working days, for much the same reasons Doug mentioned. I usually have it done the next day...

I have had work that took the full amount of time plus a little more though. Ones that were so disasterous that I couldn't face working on them for more than an hour (or less) at a time...
Reply With Quote top
Old 08-25-2002, 05:13 PM
Sanda's Avatar
Sanda Sanda is offline
Senior Member
Join Date: Oct 2001
Location: Sydney Australia
Posts: 573
I usually work on about a week but this is dependant on the size of the job. The more complex the job the longer I take. I find that when I first get a job I like to start it straight away but then look at it a day or so later, then I can find any faults with my work, I usually find something I could have done better.
I try not to pin myself down to an exact time but rather say "about a week, but I will let you know if it's going to be longer". So far there have been no complaints about my turn around time. Hopefully it will stay that way.
Reply With Quote top

  RetouchPRO > Business > Work/Jobs

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
NYTimes article: Looking Perfect, One Pixel at a Time mellyrose Photo Retouching 6 05-01-2007 08:24 AM
New Members Introductions, Biographical Ramblings Etc Doug Nelson Salon 325 04-23-2007 02:00 PM
Tracking Your Time Vikki Work/Jobs 5 06-09-2004 02:06 PM
Excuse me, do you have the time? CJ Swartz Salon 7 11-10-2002 12:16 PM

All times are GMT -6. The time now is 10:40 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2016 Doug Nelson. All Rights Reserved