Business websites we admire

[Doug Nelson]

What photo restoration/retouching business websites have you come across that you really like? And why?

Here's the idea:
Post the URLs of restoration/retouching business websites you like, and why you like them. We all go there and learn.

I'm not talking about the quality of their restoration/retouching. This is the Business forum, so I'm talking about the way they approach the customer. And don't bother with the sites for our own members. We already know how great we are

If you agree, and like their site, don't forget to email them and tell them (imagine how you'd feel if you got such an email).

Here's a few to start:

http://www.maine.com/photos/Welcome.html
His website design isn't that great, kind of clunky in fact, but I do like the way he "talks" to the customer, and he has many resources available for folks to learn about the topic in general.

http://www.picturefix.com/
A pretty generic site, but I love the way they superimpose before/after shots for their buttons and example links.

http://www.photo-restoration.co.uk/
Quite charming, and I like the way they offer varied services besides straight restores. They also seem to value customer satisfaction, and that's the most important thing a site needs to project.

So, hit the search engines and start exploring. And don't forget to tell them if you really do like their site.

[farron]

Hi,

I found this restoration site rather interesting.

I really like the personal feel of it and the little tidbits about the photos restored.

http://www.asterlil.com/ADA/index.html

Also, enjoyed the link to her personal website that has a gallery and travel journal, but that's something else entirely...Hummmmm, 'cept that maybe you feel that you get to know a bit about the person and might be more inclined to trust them with your heirloom photos???? Food for thought.

Farron

[Doug Nelson]

Ok, the restoration quality is average, the text copy is a bit overblown, and the overall site design is a tad pretentious, but you gotta love the last contact option:

Carrier pigeon to:
2113 West Lacey Road, Forked River, NJ
right rear pigeon coop - ask for Mabel

Plus she has a cool URL:
www.photorestoration.org

[thomasgeorge]

The following site has a lot of good info about general history of photography type things and some excellent tips on identifying the approximate time period an old photo may have been taken in by analysis of clothing styles, etc. Some of it may be a little dry but over all its a good resource. www.ajmorris.com/roots/photo/photo.htm Tom

[Doug Nelson]

Here's a site I enjoyed. They have good samples, an excellent FAQ, and one of the best price guides I've seen.

But what I really liked was their Upload/Download feature. They let users send in their own scans then download and print them. I'm still pondering on how good an idea this is, but from a business standpoint I think it's very clever.

American Photo Restoration

[Vikki]

Doug,
It is an interesting concept (uploading & downloading). After reading their FAQ, I see that one can submit a photo various ways - mail in, walk in, and upload. I think they've made it very convenient for everyone.

What's even more interesting is the pricing.

and one of the best price guides I've seen.

The prices are all the same, for anything! No matter how bad it is. Very convenient.

They also promise a 10 day delivery and free shipping!

I would love to have seen more examples of their work. It's hard to believe they've been in business since 1977, and only posted 5 examples.

If they provide everything they promise, maybe I should start sending my harder stuff to them - can't beat the price.

I must be jaded. This place sounds too good to be true. Is there a catch?

[Doug Nelson]

Precious Photos has a typical restoration biz site, with one major exception: they have a dealer page designed to help retailers offer their services. An excellent idea!

[Donna Slinger]

Vkki,

I think the downside is every one gets blue eyeshadow

BTW, there's a more button at the bottom of the page for more than five samples.

[Doug Nelson]

I like the Photos Made Perfect site due to their imaginative ideas for photos. "Petfolio" especially

They also project a genuine interest in informing the customer and generally seem to care about the overall experience the customer might have.

[Doug Nelson]

7Palm blends poetry, storytelling, and old-fashioned branding to create a unique identity for themselves.

[Vikki]

Doug,
I'm probably the queen of "examples" on restoration websites, so I have to comment on your most recent post. I could only find one restoration example. Did I somehow miss a link?
When you post a website that you admire, is it because of a specific feature, vs the website as a whole, or, both?

Vikki

[Doug Nelson]

I thought I stated the reason I admired it pretty specifically. I don't think I've ever visited a "perfect" site. I doubt one is possible. So, I listen to my initial reaction while I explore one. If it's "wow" or "cool" or even "hmmm..." I pass it along.

[Gerry Monaghan]

http://www.originalink.com/photos/photo1.html

I like the way moving the mouse over the thumbnail causes it to flash to the restored image. The site is really well organized, alot of good information, and their samples are first rate. It is interesting they don't have any printing services mentioned. They want to just hand you a CD. There pricing is very aggressive. I wonder if it is working for them? Gerry

[Doug Nelson]

So ask, and report back

[Gerry Monaghan]

Palm7 is a nice site. I think they are a bit obtuse in the use of the Browning quote. It is interesting, here they are only offering giclee prints as their primary product. I imagine they invested in the system. From my perspective, most of my perspective clients would find that prohibitive. I am focusing on a number of print product options.
Of all the sites you kind folks have put out here, so far, I am finding the http://www.maine.com/photos/Welcome.html site to be the one which I want to go visit the most. Good values, competative restoration prices. They are offering fiber based prints from negs. which aren't priced in the stratosphere. This is a key niche that I have been having some problems lining up a good supplier on. Thanks for the link.

[Gerry Monaghan]

I really think Vicki's site works well. It is clean and loads quickly, and I don't think there are too many samples. If anythinkg, they have the effect of becomming a graphic border. It shows alot of restoration experience.

Vicki, I noticed you don't list printing services. What kind of print products and archiving services do you offer? Gerry

[Vikki]

Thanks Gerry!
I originally had quite a bit more information on my site, but just this past year took it off. I'm still debating whether or not to put pricing back on the site. Interestingly, I've had more inquiries since I took the prices off!

Most of the traffic I receive is from people like ourselves - interested in doing the restoration themselves (and there are hundreds!) The site has never been a source of business. I like to think of it as a portfolio (part of the reason for taking prices down).

Another reason for removing prices - I think the quality of work should be the most important issue, then the price (that's how I would choose such a service). Regardless of whatever else they may offer, if a site can't initially show me some good examples of their work, I don't see why I would pursue any further inquiries. Of course this is only my shopping technique, many people put price first.

All prints are printed with online services (silver halide chemical process - Fujifilm Crystal Archive paper), so they are basically real photographs. I just don't care for inkjets compared to these.

If requested a CD is included at no charge. I keep backup CD's of all work.

Reprints are around $12, as this is double the cost one would pay if they went to their local Walmart, Kmart, etc. (My pricing is based on the fact that I am doing the footwork, and not the customer.)

Vikki

[Gerry Monaghan]

OK Doug,
I decided to take the direct approach and contact Maggie at "As You Like It Photo Restoration" with a "you don't know me but I want to do what you do" letter. I told her about my assignment from Doug to find out how things were going for them. I got a lovely reply letter in which she tells me about their business. With regards to their not offering any printing services, I gather that she/they have positioned themselves to service retailers doing a variety of applications which all use the photo on the CD. She seemed to be implying that they are having a good result working like this. She says her clients then use her work for t-shirts, mugs and prints (no indication of the quality of what is being produced.) I get the sense that they are busy and happy. Good for them! She would be delighted if any of you would stop in to say hello. Her link is http://www.originalink.com/photos/ )

[Doug Nelson]

Very cool, especially since rewarding these admired websites with our praise was half of the reason I started this thread.

Good work, and I'm pleased they were so nice about it (pleased, but not really surprised).

[OhThatGirl2001]

Here is one of my favorite restoration sites. I think Jean(ette) is the reason I decided to try my hand at restoring photos to begin with. I love the layout of her website. The gallery idea is wonderful... and the search engines always seem to find it!
http://www.aftereffect.addr.com/

[Doug Nelson]

How can you not admire a photo retouching and restoration company in Nepal? Not much up on the website, but still...

http://www.digitalphotoretouch.com.np

[Doug Nelson]

I saw this and had mixed emotions, but mostly I thought it was just cool.

You know those old convex portraits that are such a pain to restore due to how hard they are to scan? Well, these folk still make them!

http://www.convexartist.com

Their service is (to me) original an innovative, plus their site speaks both to the end customer and photographers that might want to offer their services.

[Doug Nelson]

I like this because I can't do any of this:

http://www.agpgraphix.com/kimptoncr/