feedback for my new business

[Pixelshaw]

I am new at this website business thing and have used a freeby service to set it up. I may be wrong but i believe my target audience will like it. but please give me the benifit of your wisdom. I do need this business to work and generate some cash rather than just clutter up the internet. Please be frank and any tips would be greatly apprieciated.

Many thanks
Richard

Photo Restoration
http://www.restoreoncemore.com

[dweekley]

Hi Richard,
I don't want to claim any wisdom by any means but I did take a quick look and have a few comments for consideration. First, overall I liked the layout of the site, navigation seemed easy and your examples great. As for my comments to consider.......
1. On the Restoration & Alteration pages: with the 'ORDER NOW' link at each example of type of restore, I wonder if customers will think they have to tell you what kind of restore they expect? I don't believe that is your intent. Also I wonder if using the term 'Request Quote Now' instead of 'Order Now' might help people remember that they will get a free quote before they commit to a purchase. You point that out as step one on the main page but after navigating to the Restoration page it looks more to me that I'd be placing an actual 'order to purchase' by clicking the link.

2. Prices page: Check the Order Now paragraph it looks to me like there needs to be a space after the word 'OR'

3. Could be just me but I didn't really understand what is being requested by the paragraph on the Contact page. It states this:
'If you are posting a photograph for restoration then please let us know when you place your online order. Please do not post any precious photographs to us without filling out the order form.'
I'm a bit tired so maybe tomorrow it will be crystal clear. Or maybe removing the first line and leaving only the line 'Please do not post any precious photographs to us without filling out the order form.' would make the point?

Takes these as thoughts only and good luck with your business!
Doreen

[Pixelshaw]

Doreen,

Thank you for your reply. I think your probably dead right on all three scores.

I agree that the process should be Quote then order and i need to make that clearer and seamless throughout the site.

The contact page should be, just that, i think i was trying to make sure that i don't receive work through the post with out the customer letting me know but i agree that the way i tried to state that is ambiguous.

Thanks for the input.

Richard

[dweekley]

Glad I could offer some value. Working with computer software and users for many years has helped tune me into a bit of their thought process but hopefully you'll also get some thoughts from others here.
Doreen

[smak]

>>>>>>>> We use the latest in digital technology to skillfully restore images without any further damage to the original photo, the results are astounding click here to see examples.

This should be three sentences:

We use the latest in digital technology to skillfully restore images without any further damage to the original photo.

The results are astounding.

Click here to see examples.

[smak]

>>>>>>>>>> we will email a proof of the restored image for your approval, once approved click here to make your payment

This should be two sentences:

approval. Once approved, click here....

[smak]

Prices page:

>>>>>>>You do not have to pay until have seen a proof of the finished work

until "you" have seen?

The site really needs to be proofread better. The are errors all over, especially run on sentences.

[smak]

>>>>>>>> Years of dirt and grim

grime

[Pixelshaw]

Thanks Smak. I'm better with images than words, so i'll add those to my to do list.