It seems to me that if a company sells it's product (such as computers) to the people of any particular region, they should offer phone support in the language of that region. Two of the last three times I talked to tech support, I talked to people who spoke very poor English. Today, I spoke with tech support for my Dell computer, and I was on the phone for just about 1/2 hour. During that time, I had to ask the tech rep to repeat herself, probably 25 times, and I apologized for not being able to understand her (part of the time, I never did understand her). I have no idea where she was located, but it was a little embarassing to keep having to ask her to repeat herself. I think they should offer phone support in different languages that could be easily understood by the customer, whether they are from Mexico, U.S., Germany, or elsewhere. This is one pet peeve that just might cost the company my business in the future.
Ed
Ed
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