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I have a credit account at a jewelry store, that I haven't used in two years. My son also had an account there, but neither of us knew the other had one. He lives about 50 miles from me. Before Christmas, he went into the jewelry store, told them he had an account that he also hadn't used in quite a while. He wanted to know if it was still open. The manager of the store took his driver's license, and pulled up my account (his had been closed). She told him the account was still active, he made a purchase, and signed for it. About a month ago, I received a statement in the mail showing the purchase on my account. Not knowing what happened, I called the credit department, and told them someone else used my account without my knowledge. The signatures (his and mine) were checked, and they were different. One problem is that he is named after me. He's a junior. But the manager didn't even check the address on the account. She just gave him the merchandise. A few days after I reported the problem to the credit bureau, my wife was talking to my son, who told her he had made the purchase, but didn't know it went on our account. He wondered why he hadn't received a statement. By now, the problem was turned over to the fraud department, so I called to let them know they put it on the wrong account, and there was no fraud. My wife explained to the investigator what had happened. He told her that was impossible (same as calling her a liar). But I had already talked to the manager of the store, and she admitted it was her mistake. Her excuse was that it was Christmas shopping season, and they were busy. This jerk from the fraud department had a real attitude, and kept insisting that my son knew what was happening. But he couldn't think of a reason why he would tell us, since he might never get caught. He threatened my son with fraud. I talked to this jerk more than once, and he thought he was the judge and jury. It all came out in the wash, and after I demanded that he call my wife and apologize for his attitude, he did apologize to her, but offered excuses for it. He told her he would send her a gift certificate. The name of the store in question is JB Robinson Jewelers, it and Kay Jewelers are owned by Sterling Jewelers, and it's their fraud department we were dealing with. I just got back from a visit to JB Robinson, where, in front of customers, I handed the ass't. manager my cut up credit card, and told her to cancel my account. I then showed her the gift certificate, and asked her lowdly, so others could hear, if I could pick out anything I wanted from the store for $50.00. She said yes I could. Here's what I did with the gift certificate in front of their customers.
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